Office Administrator

We are seeking an Office Administrator to join our castroville Branch. The office administrator plays a crucial role in ensuring the smooth operation of the company's administrative functions while providing essential support to flooring installers, retail business partners, and customers. This position requires a proactive and organized individual who can manage office tasks, and maintain effective communication in a dynamic environment.

Responsibilities:

1. Office Duties:

   • Manage incoming and outgoing communications, emails, and phone calls.

2. Support for Flooring Installers and Flooring Contractors:

   • Assist with scheduling installations and assignments.
   • Maintain project documentation and work orders
   • Provide information and updates to installers and contractors as needed (communicate in Spanish, when needed).

3. Retail Business Partner Collaboration:

   • Liaise with retail partners to facilitate product orders, deliveries, and returns.
   • Respond to inquiries from business partners by email or phone.
   • Collaborate with the JW management team to ensure accurate and timely information sharing.

4. Customer Support:

   • Address customer inquiries, concerns, and requests promptly and professionally by email or phone.
   • Provide product information and guidance to customers, assisting in their decision-making process.

5. Administrative Tasks:

   • Assist in preparing installation paperwork during morning dispatch.
   • Perform data entry and update relevant databases.
   • Assist with maintaining a clean and organized office environment.

Qualifications:

• High school diploma or equivalent.
• Bi-Lingual Spanish speaker
• Experience in office administration, customer service, or related roles is a plus.
• Organizational and multitasking skills.
• Comfortable using office software (e.g., Microsoft Office Suite) and mobile tablets
• Verbal and written communication skills
• Attention to detail and problem-solving abilities.
• Ability to work independently and collaboratively in a fast-paced environment.

JW Floor Covering Inc. is a flooring installation company that has been providing superior flooring installations since 1989. We are an exclusive flooring installer for the nation's #1 home improvement retailer. We have nine service warehouses in CA and NV: San Diego, Temecula, Canoga Park, Santa Maria, Castroville, Hayward, Pittsburg, Santa Rosa, and Las Vegas.

To apply, respond to the pre-screening questions, then send your resume. A JW Recruiter will review your resume and responses to our pre-screening questions, and then call you to discuss your resume and the next steps.

About the Company:
JW Floor Covering