What are the responsibilities and job description for the Multi-Store General Manager – Auto Repair Operations position at JW Auto Holdings LLC?
Multi-Store General Manager – Auto Repair Operations
Location: Harahan, LA
Compensation: Competitive salary performance bonuses benefits
Job Type: Full-time
About Us
We are a growing, customer-focused automotive repair company expanding into multiple locations. We are looking for a high-level Multi-Store General Manager who can lead operations across two (and eventually more) shops, develop people, implement systems, and drive strong financial results.
If you have multi-store leadership experience, know how to build and hold teams accountable, and have deep operational knowledge of Tekmetric, this is the role for you.
Position Overview
The Multi-Store General Manager is responsible for overseeing all daily operations across both locations, including staffing, workflow, customer satisfaction, financial performance, and process implementation. This position works directly with the Owner and has full authority to hire, fire, train, coach, and develop team members.
The ideal candidate is a strong operator who can drive PIA sales, standardize systems, elevate service advisor performance, and ensure both shops stay aligned with company standards.
Key ResponsibilitiesLeadership & People Management
- Oversee Service Advisors, Technicians, Shop Foremen, and support staff at both locations
- Full authority to recruit, hire, fire, coach, and discipline employees
- Conduct weekly performance meetings and KPI reviews
- Build and maintain a strong, positive shop culture
- Ensure staffing levels meet business needs for both stores
Operational Oversight
- Manage the daily workflow and efficiency of both locations
- Ensure consistent execution of inspections, estimates, customer communication, and repair processes
- Standardize procedures and install new systems across all locations
- Ensure workspace organization, cleanliness, and safety compliance
- Lead and enforce company policies and SOPs
Sales & Financial Performance
- Drive and improve PIA (Presenting Inspection & Advising) sales performance
- Hold service advisors accountable to close rates, estimate accuracy, and ARO goals
- Track and manage shop KPIs including:
- Car count
- ARO
- Gross profit margins
- Technician productivity & efficiency
- Comeback rate
- Work with the owner on budgeting, forecasting, and profit planning
Customer Satisfaction
- Handle major customer escalations beyond service advisor level
- Influence customer experience and retention strategies
- Monitor online reviews and reputation management
Systems & Technology
- Expert-level Tekmetric user — REQUIRED
- Install, document, and refine workflow systems in both stores
- Ensure proper usage of DVI, scheduling, communications, and reporting tools
Vendor & Equipment Management
- Maintain strong relationships with parts vendors
- Oversee equipment maintenance, calibration, and repair
- Monitor inventory levels across both shops
QualificationsRequired:
- 3–5 years multi-store management experience in an auto repair or dealership service environment
- Tekmetric proficiency — non-negotiable
- Proven ability to drive PIA sales, close rates, and ARO growth
- Strong leadership skills with experience managing 10 employees
- Experience hiring, coaching, and developing service advisors and technicians
- Strong understanding of automotive repair workflows, parts, and estimating
- Ability to read and manage KPIs, reports, and financials
- Excellent communication and conflict-resolution skills
Preferred:
- Experience implementing new systems or scaling processes
- ASE or service advisor sales training background
- Multi-location or franchise experience
How to Apply
If you’re an experienced automotive leader ready to help grow a multi-store operation, we want to meet you.
Submit your resume and a brief summary of why you’re a fit for this role.
Job Type: Full-time
Pay: $75,000.00 per year
Work Location: In person
Salary : $75,000