What are the responsibilities and job description for the Telecommunications Voice Technician position at JW Affinity IT?
Overview
We are seeking a Telecommunications Voice Specialist to become an integral part of our team!
Support LM and assist with managing Telecommunications hardware, software and cabling across Enterprise Telecommunications environment. Assist in day-to-day operations and maintenance of an Enterprise or site-based telecommunications system. Candidates may be required to work off-hours for system upgrades and maintenance. (Pre-planned) Prepares or ensures that appropriate network documentation exists, including operational instructions. Provides regular monitoring and voice network analysis regarding short- and long-range planning for in-house systems. Will support daily moves, adds, changes, cabling and operational break fix.
Expected skills and work experience include:
- Manage and install building infrastructure cable requirements as required by business area.
- Assist as necessary, in the creation or updating of LM Standard Operating Instructions (SOI), support documentation and policies and procedures based upon process reviews.
- Application vulnerability remediation.
- Evaluate application release levels and recommend upgrade path.
- Coordinate and deploy Voice over IP endpoints.
- Telecommunications Move, Add, Change (MAC) Coordination. Basic station configuration, frame jumper connection, site surveys, and update cable records.
- Telecommunications Basic Switch Maintenance. Check alarms, remove and replace defective equipment, endpoint troubleshooting. Maintain limited advanced replacement stock. Provide Tier 1 level endpoint break/fix.
- Knowledge of 9-1-1 and E9-1-1 regulations, private switch agreements and multi-line telephone system implementation and recurring maintenance.
- Working knowledge of carrier telecommunications technologies (e.g. PRI, BRI, ISDN, SIP and VoIP, etc.).
- Assist as necessary in outside plant work and support for the transport and transmission of carrier services.
- Demonstrated experience in Crash phone regulations, system implementation and recurring maintenance.
- Knowledge of Avaya and Cisco VoIP telecommunication systems
- Proficient with Word, PowerPoint and other MS applications.
- Familiar with Configuration Management concepts.
- Administer ITSM / Service Now network ticket queue.
Qualifications
• Minimum of three years’ experience acting as a dedicated lead technician supporting Avaya and/or Cisco Systems.• Experience with structured cabling standards.