What are the responsibilities and job description for the Network Analyst – Audio & Video position at JW Affinity IT?
Overview
We are looking for a Network Analyst – Audio & Video to join our team.
Position Overview:
This position is responsible for providing Audio & Video technical support to County facilities. Incumbents coordinate and respond to service requests, assist with Cisco Webex/telepresence systems, and maintain Webex, Zoom, Google meeting applications.
Key Responsibilities:
- Provides technical support to client's employees using various telecommunications and network systems.
- Provides technical support to client's employees using Cisco telepresence end points, projectors, microphones, video monitors, video matrix systems and audio equipment.
- Coordinating with vendors and customers for AV installations or service break fix.
- Designs, configures, tests, implements, and maintains a variety of hardware, software, peripheral devices, and systems.
- Monitors and ensures systems meet business and performance needs.
- The individual will be required to be on-call after hours, weekends and holidays on a rotating schedule with other team members. The individual will also be required to work with and mentor other team members.
- Perform configuration changes as required; advance level troubleshooting.
- Technical implementation of telecommunications and network infrastructures.
- Troubleshoot technical problems with the critical systems, servers and equipment within a 24/7/365 Data Center environment, handling the more complex and critical problems. Responds to system emergencies as required.
- Performs other duties of a similar nature or level.
Qualifications:
- Three years of professional level analyst and systems experience in a large-scale Information Technology environment.
- Minimum of two years’ experience working with Audio/Video, Webex Systems, Zoom, Google meetingApps.
- Previous experience working as an AV technician.
Preferred Experience:
- Experience working in a Cisco network/Telecomm Environment preferred.
- Experience working with Avaya, Siemens, and/or Rolm systems a plus.
- Telecommunications systems administration principles
- Provide customer support for AV systems such as Cisco Telepresence end points, projectors, tv’s, video matrix system, Crestron systems and audio systems.
- Previous experience working as an AV technician.
- Experience with creating/modifying macros for Cisco Telepresence end points and Crestron is a plus.
- Provide customer service.
- Repair and perform preventative maintenance on systems.
- Maintain records and prepare reports.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, with matching)
- Life Insurance Plan
- PTO
- Short Term & Long-Term Disability
- Internet & Phone Allowance (for applicable roles)
- Wellness Resources (EAP)
- Pet Insurance
- Work-Life balance
- Flexible Hours
- Full-Time Permanent Positions
JW is a full-service IT Solution Provider assisting schools and private organizations with strategic and innovative IT-related projects. We take the time to learn about our clients to develop, implement, and monitor the projects to which we are contracted. JW is a certified small, woman, minority-owned business through the National Minority Supplier Development Council.
