Data Center Support Technician - Level 2

Overview

We are looking for a Data Center Support Technician (Level 2) to join our team.

Technical familiarity with all computing, networking and storage technologies. Experience with installation of server components, including RAM, HDD, PCI cards and processors. Working Knowledge of Data Center Operations and procedures. Skills include:

Basic Overall Qualifications

• 3-5 years of experience required as a Data Center Support Technician Level 2.
• Demonstrated strong verbal & written communication and organization skills.
• Technical knowledge of the specific products used in computing environment from primary suppliers
• Ability to lift 50 pounds to top of computer rack
• Ability to use basic hand tools to install / uninstall computing equipment into racks
• Able to use pallet jack, dollies, hand cart and other moving equipment
• Be proficient in Microsoft Outlook, Word, and Excel.
• Knowledge of Microsoft security patching methodologies and management products
• Demonstrated analytical capabilities to include complex problem solving skills
• Proven and demonstrated proficiency in daily server operations (e.g. account administration, file management, and print services administration) to include infrastructure security management
• Experience with personal computer support troubleshooting, imaging, networking experiences evidenced by related work history
• Experience with Active Directory (AD) and Group Policy Object (GPO) Support

Data Center Tasks

• Coordinate with Data Center personnel to install components into existing equipment, install new equipment into racks, and make all cable connections for equipment delivered to the Data Center.
• Coordinate with Data Center personnel to move any equipment into, within, between, or out of supported Data Center facilities.
• Coordinate with Data Center personnel to un-rack, remove HDD’s, harvest critical components, and prepare for salvage any equipment that has reached end of life.
• Coordinate with AERO IT and Hosting Services Leads and Systems Analyst to harvest critical spare parts from surplus/salvage equipment. Maintain inventory of parts in a controlled environment; provide tracking and utilization reports.
• Provide vendor escort on the plant or in the data center for the delivery or servicing of equipment as needed.
• Respond to ITSM incident tickets, including on call / afterhours support.
• Work with Systems Administrator to diagnose issues and return to service failed server hardware.
• Work with System Admin, AERO Hosting Services, and OEM to use AERO IT existing part inventories, OEM provided spares, or Client Purchased parts to repair and return to service failed server hardware.
• Work with OEM to coordinate OEM repair activities (warranty or T&M) to include contacting the OEM and open incident, and coordinate OEM repair technician on-site arrival, temporary badging and escorting as needed.
• Communicate status and escalate as needed to minimize Return to Service time and meet incident response goals.
• Update ITSM on incident status timely.  Coordinate with Data Center personnel to install components into existing equipment, install new equipment into racks, and make all cable connections for equipment delivered to the Data Center.
• Update Spares Inventory tracking tools as needed.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, 3% match)
• Life Insurance Plan
• PTO
• Short Term & Long-Term Disability
• Internet & Phone Allowance (for applicable roles)
• Wellness Resources (EAP)
• Pet Insurance
• Work-Life balance
• Flexible Hours
• Full-Time Permanent Positions

Responsibilities

JW Affinity IT is a full-service IT solutions provider supporting schools and private organizations with strategic, innovative technology projects. We take the time to understand our clients’ needs to successfully develop, implement, and manage each initiative. JW is a certified small, woman- and minority-owned business through the National Minority Supplier Development Council.

We are committed to fostering a diverse, inclusive, and innovative workplace where different perspectives lead to better IT solutions. As an Equal Opportunity Employer, we welcome applicants from all backgrounds and are dedicated to creating an inclusive environment.