Intake Specialist

JVS is a non-profit, non-sectarian agency. Our mission is to empower individuals from diverse communities to find employment and build careers and to partner with employers to hire, develop and retain productive workforces. JVS provides a broad range of services including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. JVS assists employers in their search for well-qualified job applicants and their initiatives to upgrade the skills of their incumbent workforce.

Position Summary: Under the direction of the Lead Intake Specialist, the Intake Specialist ensures prospective clients are adequately screened for JVS programs and prepared for their next step with the agency. The Intake Specialist conducts one-on-one client meetings, screening for program interest and eligibility, and works with each client to identify their best program or service referral. As a member of the Client Services team, the Intake Specialist creates a first impression of JVS and our programming, and provides client-centered customer service.

Builds Relationships, Collaboration and Teamwork:

·       Conducts introductory Welcome Meetings with prospective clients, reviews results of the Universal Intake Form and screens for further program eligibility

·       Based on information gathered in the Welcome Meetings, identifies and processes program or service referral in database

·       Possesses an in-depth knowledge of all JVS programs and MassHire services

·       Supports and promotes the mission and philosophy of JVS both internally and outside the agency 

·       Works effectively with other program teams and administrative staff  

·       Provides coverage for the Client Services team in relation to breaks, absences, and meetings, as needed

Accountability and Results Focused:

·       Able to assess and process next step for each client and conveys this information clearly and concisely

·       Assists clients in considering their programmatic options and guides client towards program selection

·       Ensures that all key data is entered into relevant data tracking systems accurately and completely 

·       Effectively uses all software related to Welcome Meetings and referral processing

·       Troubleshoots tough referral cases by generating strategies and solutions in response to unforeseen and planned changes, setbacks, and challenges   

Administrative/Communication:

·       Represent JVS and effectively communicate about the agency

·       Communicate effectively verbally and in writing

·       Communicate regularly with Supervisor to ensure smooth delivery of services 

·       Exercise discretion in handling confidential information 

·       Perform other duties as assigned or requested  

Minimum Skills and Qualifications:

·       Excellent customer service skills and ability to interact with and assist a multi-cultural customer base, including those with low levels of English proficiency and limited educational backgrounds

·       Customer friendly, patient, and exhibits a high standard of professionalism

·       Experience working with people with barriers to employment

·       Prompt, punctual, and demonstrates effective reasoning skills

·       Demonstrated success in performance tracking, maintaining a contact database, or similar

·       Bilingual preferred, especially Spanish, Haitian Creole, Portuguese, Amharic or Arabic

EDUCATION REQUIRED: Bachelor’s Degree or equivalent (4 years) experience 

Key Competencies:

·       Accountability and Results Focused 

·       Adapting to Change

·       Building Relationship, Collaboration and Teamwork

·       Cultural Competency and Respect

·       Communication Skills

·       Initiative

·       Planning and Organizing

·       Promotes External Relations

·       Provides Exceptional Customer Service

JVS CULTURE:  JVS is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities.  By providing and supporting a work culture that fosters and builds upon diversity and its strengths, JVS will better serve our local communities and continue to provide quality services.

JVS is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws.  Additionally, JVS prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace. 

Salary : $46,400 - $51,000