ORDER ADMINISTRATION (PART- TIME)

You will be responsible for managing the entire customer order lifecycle, from initial entry to final delivery and invoicing. They serve as the key liaison between customers, sales, logistics, inventory, and finance departments to ensure accuracy and timely fulfillment of orders. 

Key Responsibilities

The specific duties of an Order Administrator can vary by company and industry, but generally include: 

• Order Processing: Receiving, reviewing for accuracy and completeness (e.g., pricing, product details, shipping information), and entering customer orders into an Enterprise Resource Planning (ERP) or order management system.
• Coordination and Communication: Acting as the primary point of contact for customers, sales teams, and other internal departments to provide updates, resolve issues, and ensure a smooth workflow.
• Order Tracking and Logistics: Monitoring the status of orders throughout the fulfillment process, tracking shipments, coordinating with carriers, and providing delivery information to customers.
• Documentation and Record Keeping: Ensuring all order documentation (e.g., purchase orders, invoices, shipping documents) is complete, accurate, and properly filed.
• Problem Resolution: Proactively identifying and resolving discrepancies or problems related to orders, pricing, inventory issues, or shipping delays.
• Invoicing and Payments: Working with the finance/accounts receivable department to ensure accurate invoicing and processing of payments.
• Inventory Monitoring: Collaborating with the warehouse or inventory teams to verify product availability and manage stock levels to meet demand. 

Essential Skills and Qualifications

Successful Order Administrators typically possess a combination of strong soft and technical skills: 

• Attention to Detail: Crucial for ensuring accuracy in order entry and documentation to prevent errors.
• Organizational and Time Management Skills: The ability to manage multiple orders simultaneously and prioritize tasks to meet deadlines is essential.
• Communication Skills: Excellent verbal and written communication skills for professional interaction with a variety of internal and external stakeholders.
• Problem-Solving Abilities: The capacity to identify and troubleshoot issues quickly and effectively.
• Technical Proficiency: Experience with order processing, CRM (Customer Relationship Management) such as Salesforce.com, and ERP systems (e.g., SAP, Oracle, NetSuite) is often required, along with general Microsoft Office skills (especially Excel).
• Experience: A background in business administration, customer service, or a related field is typically preferred. 

TRAVEL

• Minimal

JVCKENWOOD USA is an Equal Opportunity/AFFIRMATIVE ACTION Employer that values diversity and inclusion in the workplace.  It is the policy of this company to provide equal opportunity with regard to all terms and conditions of employment. 

The company complies with federal and state laws prohibiting discrimination on the basis of sex, race, color, religion, creed, national origin, disability, veteran status, age, sexual orientation, gender identity, genetic information, pregnancy, or any other protected characteristic.

Salary : $50