What are the responsibilities and job description for the Manager, Janitorial Account position at JV Janitorial Services, Inc.?
The Account Manager will be responsible for the management of Commercial Cleaning Accounts. Specific responsibilities include work scheduling of all cleaning personnel, establishing work standards and training to those standards, conducting site evaluations, audits, overall inventory/equipment usage, budget control, employee performance appraisals, troubleshooting/problem solving, customer relations, and special project work as requested. This individual will also ensure that all managed services are being provided in a proper and cost effective manner.
Essential Functions:
- Provides client relationship and management of accounts throughout North East Ohio
- Ensure contract specifications are followed and document successes and discrepancies providing action plans where required
- Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending improvements.
- Establish and maintain effective lines of communications with the client and facility personnel to ascertain that their needs and requirements are being met per the contract
- Control expenses within area of responsibility
- Oversee inspections, quality control measures, inventory control and staffing
- Evaluate and justify supplies, equipment, and purchases as needed
- Maintains staff by partnering with HR for recruiting, selecting and training employees
- Providing discipline/termination recommendations to HR
- Maintaining a safe, secure, and legal work environment
- Establish and ensure compliance with work standards and flow of work to maximize results.
Requirements:
- Three to Five years (3-5) as an experienced Janitorial /Service Manager with an extensive background managing all aspects of janitorial operations with high customer/client contact
- Must be able to travel to related sites and attend business meetings related to the account
- P & L experience or understanding preferred
- Must possess a valid driver's license and clean driving record
Job Type: Full-time
Benefits:
- Health, Dental & Vision insurance
- Employee Assistance program
- Paid time off
- Referral program
Schedule:
- Evening shift
- Monday to Friday
- On call
- Overtime
- Weekend availability
Experience:
- Cleaning Management: 2 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: On the road
PI222917407
Salary : $37,800 - $47,800