What are the responsibilities and job description for the IT Support Analyst-ITSUP004037 position at Justrite Manufacturing Company L.L.C.?
Description
About Justrite Safety Group
At Justrite Safety Group, we're more than just a collection of industrial safety companies; we're a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence.
As our business continues to grow, we continue to look for top talent to join our team as we lead the charge in revolutionizing industrial safety, ensuring that every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come. With Justrite Safety Group, safety isn't just a priority-it's our passion.
The Contribution You'll Bring To This Role
TheIT Support Analystwill be based out of our Moselle, Mississippi office and is responsible for providing outstanding technical support of computer systems and networking infrastructure. This role will serve as the first point of contact for all users seeking technical assistance, so this analyst will represent the face of IT in the company. The role will provide technical support directly to employees, performing on-the-spot diagnostic evaluations, discovering efficiency gains, and standardizing all routine tasks. The role will work in conjunction with IT staff members to support business partners, to ensure that all operational activities exceed the service level offerings along with business goals and objectives set for the enterprise. They will take service desk calls, work service desk tickets through a ticketing system, and assist in network administration and security. The role will also assist IT members with Active Directory Users & Computers, O365 administration, VoIP endpoint troubleshooting, and Exchange Management. The person will identify, prioritize, and resolve critical hardware, software, infrastructure, and security related issues that impact business operations for 1,000 users across many different sites.
In this role, you will report directly to the Director of IT Operational Excellence, setting the stage for your career to soar! This role is your gateway to opportunities for advancement, with the potential to grow within the organization in 3-5 years as you make meaningful contributions to our organizational goals.
About The Team
Our IT team is composed of talented professionals who are recognized as some of the best in the industry. They bring a wealth of experience and innovation, ensuring that we remain at the forefront of technology. With a collaborative mindset and a commitment to excellence, the team continuously drives success by creating solutions that power our operations. Whether developing cutting-edge tools or supporting our infrastructure, the IT team is integral in helping us achieve our business goals.
What You'll Do At Justrite
Primary responsibility for day-to-day operations for the IT Service Desk, including prioritization and troubleshooting of end user support tickets, root-cause analysis, and issue resolution. Ensure service delivery and customer satisfaction exceed published service level agreements and report key performance indicators to the management team.
Provide end user support across all virtual and physical machines, maintain up-to-date hardware/software on all end user machines and network hardware, according to update schedule
Respond to customers via deskside, phone, email or MS Teams chat
Create and maintain all standard work instructions as it relates to end user computing, network configs and mappings
Monitor, in conjunction with applicable service providers, all critical production processes and technologies that have high visibility and impact on business operations
Maintain company standards and assist with inventory management for both softwar , and hardware. Maintain license counts and compliance for all tools including ERP and associated applications
Ability to work well in a team as well as individually
Ability to lift up to 22 Kilograms
Occasional after-hours support will be needed
Your Skills And Expertise
To ensure your success from day one in this role, Justrite requires the following qualifications at a minimum:
BS in Computer Science, MIS, or related field strongly preferred
BS in Information Technology, Systems/Network Administration, Computer Science, MIS, CIS or related field strongly preferred
Certification in CompTIA A , Network or MCP a strong plus
4 to 5 years of hand-on experience in fast-paced environment
Experience supporting on-site and remote users in a Windows based environment for over 1,000 users
Demonstrated Experience In The Following Networking Concepts
Directory Services (e.g. Windows 2016 AD, LDAP, O365), Systems (e.g.AS/400, Windows, MS Exchange, VMware, VDI, RDS), Internet Protocols (e.g. DNS, HTTP, SMTP, SSL)
Experience with different network types (i.e. LAN, WAN, VPN) and Cisco switch configuration
Working knowledge using remote tools to support users on Remote Desktop Services or VMWare
Additional qualifications that could help you succeed even further in this role include:
Ability to image computers on site as well as keep all on-site hardware inventory
ERP system knowledge a plus
Great troubleshooting skills for: Windows 10, VPN, Windows Server, Active Directory, MS Office, Exchange
Competent in handling software licensing process
Ability to work efficiently under a fast-paced work environment while managing multiple priorities
Ability to provide excellent customer service in a professional manner and explain technical jargon in non-technical terms to our users
Strong logical & analytical skills
Able to find root causes of problems & quickly implement solutions (good knack of troubleshooting hardware and software)
Able to properly prioritize user requests according to urgency (Understand an Incident vs a Request)
Excellent verbal and written communication skills. Ability to create Knowledge Base articles on IT procedures.
Ability to learn new technical and business concepts very quickly
Ability to update a ticket with notes of a good problem statement/troubleshooting before escalation (detail oriented)
Compensation
The position offers a competitive base salary ranging from $55,000 to $70,000.
Actual base salaries will vary and may be above or below the recommended pay range based on factors such as but not limited to location, relevant experience and performance. Additionally, this role is eligible for an annual incentive plan to enhance their overall total compensation package when Justrite Safety Group and their business units achieve annual business and financial targets.
Benefits
Our benefits package at Justrite Safety Group is designed to be the best in the industry, offering everything you need to support your career and personal well-being. You'll receive a competitive salary paired with an extensive benefits package that includes comprehensive medical, dental, and vision coverage. We provide flexible hours and alternative work arrangements designed to support a healthy work-life balance. These options vary depending on the specific roles and business needs.
Your financial future is secure with our 401K plan, complete with a company match, and you're protected with company-paid short and long-term disability insurance. To ensure you're at your best, we also offer generous paid time of
About Justrite Safety Group
At Justrite Safety Group, we're more than just a collection of industrial safety companies; we're a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence.
As our business continues to grow, we continue to look for top talent to join our team as we lead the charge in revolutionizing industrial safety, ensuring that every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come. With Justrite Safety Group, safety isn't just a priority-it's our passion.
The Contribution You'll Bring To This Role
TheIT Support Analystwill be based out of our Moselle, Mississippi office and is responsible for providing outstanding technical support of computer systems and networking infrastructure. This role will serve as the first point of contact for all users seeking technical assistance, so this analyst will represent the face of IT in the company. The role will provide technical support directly to employees, performing on-the-spot diagnostic evaluations, discovering efficiency gains, and standardizing all routine tasks. The role will work in conjunction with IT staff members to support business partners, to ensure that all operational activities exceed the service level offerings along with business goals and objectives set for the enterprise. They will take service desk calls, work service desk tickets through a ticketing system, and assist in network administration and security. The role will also assist IT members with Active Directory Users & Computers, O365 administration, VoIP endpoint troubleshooting, and Exchange Management. The person will identify, prioritize, and resolve critical hardware, software, infrastructure, and security related issues that impact business operations for 1,000 users across many different sites.
In this role, you will report directly to the Director of IT Operational Excellence, setting the stage for your career to soar! This role is your gateway to opportunities for advancement, with the potential to grow within the organization in 3-5 years as you make meaningful contributions to our organizational goals.
About The Team
Our IT team is composed of talented professionals who are recognized as some of the best in the industry. They bring a wealth of experience and innovation, ensuring that we remain at the forefront of technology. With a collaborative mindset and a commitment to excellence, the team continuously drives success by creating solutions that power our operations. Whether developing cutting-edge tools or supporting our infrastructure, the IT team is integral in helping us achieve our business goals.
What You'll Do At Justrite
Primary responsibility for day-to-day operations for the IT Service Desk, including prioritization and troubleshooting of end user support tickets, root-cause analysis, and issue resolution. Ensure service delivery and customer satisfaction exceed published service level agreements and report key performance indicators to the management team.
Provide end user support across all virtual and physical machines, maintain up-to-date hardware/software on all end user machines and network hardware, according to update schedule
Respond to customers via deskside, phone, email or MS Teams chat
Create and maintain all standard work instructions as it relates to end user computing, network configs and mappings
Monitor, in conjunction with applicable service providers, all critical production processes and technologies that have high visibility and impact on business operations
Maintain company standards and assist with inventory management for both softwar , and hardware. Maintain license counts and compliance for all tools including ERP and associated applications
Ability to work well in a team as well as individually
Ability to lift up to 22 Kilograms
Occasional after-hours support will be needed
Your Skills And Expertise
To ensure your success from day one in this role, Justrite requires the following qualifications at a minimum:
BS in Computer Science, MIS, or related field strongly preferred
BS in Information Technology, Systems/Network Administration, Computer Science, MIS, CIS or related field strongly preferred
Certification in CompTIA A , Network or MCP a strong plus
4 to 5 years of hand-on experience in fast-paced environment
Experience supporting on-site and remote users in a Windows based environment for over 1,000 users
Demonstrated Experience In The Following Networking Concepts
Directory Services (e.g. Windows 2016 AD, LDAP, O365), Systems (e.g.AS/400, Windows, MS Exchange, VMware, VDI, RDS), Internet Protocols (e.g. DNS, HTTP, SMTP, SSL)
Experience with different network types (i.e. LAN, WAN, VPN) and Cisco switch configuration
Working knowledge using remote tools to support users on Remote Desktop Services or VMWare
Additional qualifications that could help you succeed even further in this role include:
Ability to image computers on site as well as keep all on-site hardware inventory
ERP system knowledge a plus
Great troubleshooting skills for: Windows 10, VPN, Windows Server, Active Directory, MS Office, Exchange
Competent in handling software licensing process
Ability to work efficiently under a fast-paced work environment while managing multiple priorities
Ability to provide excellent customer service in a professional manner and explain technical jargon in non-technical terms to our users
Strong logical & analytical skills
Able to find root causes of problems & quickly implement solutions (good knack of troubleshooting hardware and software)
Able to properly prioritize user requests according to urgency (Understand an Incident vs a Request)
Excellent verbal and written communication skills. Ability to create Knowledge Base articles on IT procedures.
Ability to learn new technical and business concepts very quickly
Ability to update a ticket with notes of a good problem statement/troubleshooting before escalation (detail oriented)
Compensation
The position offers a competitive base salary ranging from $55,000 to $70,000.
Actual base salaries will vary and may be above or below the recommended pay range based on factors such as but not limited to location, relevant experience and performance. Additionally, this role is eligible for an annual incentive plan to enhance their overall total compensation package when Justrite Safety Group and their business units achieve annual business and financial targets.
Benefits
Our benefits package at Justrite Safety Group is designed to be the best in the industry, offering everything you need to support your career and personal well-being. You'll receive a competitive salary paired with an extensive benefits package that includes comprehensive medical, dental, and vision coverage. We provide flexible hours and alternative work arrangements designed to support a healthy work-life balance. These options vary depending on the specific roles and business needs.
Your financial future is secure with our 401K plan, complete with a company match, and you're protected with company-paid short and long-term disability insurance. To ensure you're at your best, we also offer generous paid time of
Salary : $55,000 - $70,000