What are the responsibilities and job description for the Cafe Manager position at Justin Thompson Restaurant Group?
Benefits:
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
JTR Mission Statement:
Our mission is to serve to the delight of our guests, staff, and community. We serve and delight by consistently providing exceptional cuisine, extraordinary service, and exceeding the expectations of our patrons and supporters.
Our mission is to serve to the delight of our guests, staff, and community. We serve and delight by consistently providing exceptional cuisine, extraordinary service, and exceeding the expectations of our patrons and supporters.
Summary of Position:
Oversee and ensure that attentive and extraordinary service is provided to all guests, standards regarding quality of food and beverage served are met by both FOH and BOH, opening and closing procedures for all positions are complete, and restaurant is maintained in pristine condition. Work with sales team and cafe employees to achieve sales, labor, and cost of goods goals.
Duties & Responsibilities:
- Know and execute management opening and/or closing duties required for service and ensure all duties for all other positions are completed in a timely manner.
- Maintain and build working relationships with vendors, employees, and guests.
- Assist in monthly inventory procedures and analysis of costs.
- Assist in development of in-restaurant events and promotions (i.e. wine dinners, special events, etc.).
- Assist in food and wine/cocktail/beer pairings for special menus, when applicable
- Balance and secure cash drawer both before and after a shift.
- Accurately complete checkouts and required closing reports and batching on managing shifts.
- Handle all guest complaints, comps/voids, and staffing issues in accordance with company policies.
- Conduct pre-shift with FOH informing staff of any specials, 86’d items, upcoming event details, company memos, etc.
- Assign server sections and arrange table assignments to allow covers to be dispersed evenly at the point of first cut.
- Touch every guest table who dines with us, maintaining guest satisfaction and building rapport with diners.
- Assist employees during the shift to ensure service standards are upheld.
- Help train and execute continuing education of food, beverage, and service knowledge to FOH.
- Cut staff at appropriate times to manage labor costs.
- Enforce company policies and procedures as stated in the handbook.
- Attend weekly manager meetings prepared with previous week’s assignment completed and topics to discuss with the team.
- Follow all ABLE alcohol laws.
- Assist in hiring process of new servers, bartenders, hosts, and server assistants.
- Report all staffing, guest, equipment problems and maintenance issues to GM.
Qualifications:
- Be 21 years of age or older.
- Be able to communicate respectfully and honestly with others, including all staff.
- Have knowledge of service, food, and beverage with at least 5 years of experience in front of house operations
- Have at least 3 year of management level experience (assistant or higher).
- Have POS experience and be able to do basic math calculations.
- Have the ability to work in a standing position for long periods of time, up to 4 hours.
Personality Considerations:
- Focus on service, quality, and hospitality.
- Great guest and employee relations
- Creativity and forward thinking.
- Ability to lead a team.
- Positive reinforcement training
- Strengths-based management practices
- Self-motivated
- Confident
- Ambition to grow within the company.
- Desire for continued education and growth
- Kind
- Honest
- Trustworthy
- Respectful
Final Considerations:
We are looking for an Cafe Manager who embraces our belief that we strive to meet and exceed the expectations of our mission daily. We are committed to providing the best possible service, food, and beverages for our guests to their absolute delight. In addition, it is our responsibility to provide a safe and profitable work environment for our employees to excel and prosper. We are looking for someone who truly cares about people, their happiness and success, the well-being of others around them, and the community.
Salary : $35,000 - $45,000