What are the responsibilities and job description for the Customer Service Representative position at Justin's Performance Center, Inc?
Overview
We are a locally owned and family-operated company dedicated to providing exceptional service to our community. We're currently seeking a dependable and detail-oriented Customer Service Representative to join our team full-time. This role plays a vital part in ensuring our daily operations run efficiently and smoothly.
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive customer experience. The ideal candidate will possess strong communication skills, a passion for helping others, extremely detail oriented and have the ability to manage multiple tasks efficiently.
Responsibilities
- Respond to customer inquiries via phone and email with professionalism and care.
- Provide accurate information regarding products and services to enhance customer experience.
- Accurately enter customer orders into our custom software system.
- Prepare and process daily invoices.
- Process payments via credit card, ACH, and check.
- Handle outbound calling to follow up with customers on outstanding balances.
- Maintain detailed records of customer interactions and transactions in our database.
- Maintain organized and up-to-date filing systems
- Utilize Microsoft Office tools to create reports and analyze customer feedback for continuous improvement.
Skills
- Strong customer service experience.
- Excellent organization and communication skills, both verbal and written, with effective phone etiquette.
- Ability to perform data entry accurately and efficiently while managing multiple tasks.
- Proficiency in QuickBooks Online and Microsoft Excel.
Schedule
- Monday to Friday: 7:30 AM – 3:30 PM (30 min lunch)
- Every other Saturday: Remote phone coverage until 2:00 PM
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- Paid time off
Work Location: In person
Salary : $50,000 - $55,000