Account Associate

Join our passionate Client Services team at Justin Alexander
As an Account Associate, you'll play a key role in delivering exceptional service to our incredible network of bridal retailers. You'll collaborate across departments to ensure seamless communication, support sales initiatives and uphold the standard of excellence our partners expect.

If you're detail-oriented, thrive in a fast-paced environment, and have a genuine passion for bridal fashion and customer care, we'd love to hear from you

Job Responsibilities

The Account Associate will closely collaborate with all departments of the Justin Alexander team and will report to the Client Services Manager:

• Communicate with customers via phone, email, and direct message using proper etiquette
• Provide knowledgeable answers to questions about product, pricing, and availability
• Maintain ongoing service levels with internal and external departments to meet clients' needs
• Enter data in various platforms, including new orders and return authorizations
• Receive, enter, and track customer orders, fabric orders, and swatch requests
• Manage the CS Inbox on a daily basis to ensure timely assistance with customer needs
• Assist an assigned territory and support all company territories with their Client Services needs
• Develop strong knowledge of company history, policies, product, and best-selling styles
• Offer information on Trunk Shows, the Loaner Program, and program details and discounts for customers
• Perform rotational duties as distributed
• Be flexible to provide Saturday coverage when needed
• Assist other departments as needed
• May include attending bridal events such as Trunk Shows, Pop-Ups, collection launches and bridal trade shows

Qualifications

To thrive in this role, you'll need a blend of professionalism, organization, and customer-first thinking. The ideal candidate will have:

• 1–2 years of experience in customer service, account management, or a related field (bridal or fashion industry a plus)
• Excellent communication and writing skills with a warm, polished demeanor
• Strong attention to detail and accuracy when processing orders and client requests
• Comfort working across multiple digital platforms and CRM systems (Salesforce experience a plus)
• Ability to manage multiple priorities while maintaining composure under pressure
• A collaborative mindset and willingness to support teammates and cross-functional departments
• Flexibility to assist with Saturday coverage and occasional in-person events or trade shows
• A passion for fashion, exceptional client experiences, and building lasting relationships

Compensation & Benefits:

This role has an anticipated base salary range of $45,000 to $55,000 annually. The final offer will be determined based on experience, skills and internal equity. Justin Alexander offers a comprehensive benefits package that includes:

• Health, dental, and vision insurance with ancillary options
• 401(k) with company match
• Paid time off (vacation, sick days, holidays)
• Family Building Benefits
• Tuition Reimbursement
• Employee discounts and more

Salary : $42,000 - $55,000