What are the responsibilities and job description for the Home Care Client Coordinator/ Concierge position at Just Like Mom Home Care LLC?
Job Overview
The Home Care Concierge is the first point of contact for families and potential clients reaching out to our agency. You will handle incoming calls, respond to inquiries, and follow up with leads from referral sources such as Caring.com and A Place for Mom (APFM). You’ll also assist with community outreach and administrative tasks to support the agency’s growth.
Key Responsibilities:
- Answer incoming phone calls and provide professional, friendly assistance to inquiries.
- Follow up promptly with new leads from Caring.com, APFM, and other referral partners.
- Gather basic client information and schedule consultations or assessments for our care team.
- Maintain accurate records of calls, leads, and follow-ups in our CRM or tracking system.
- Assist with light marketing activities such as creating flyers, updating listings, and community outreach.
- Support general office tasks as needed to ensure smooth daily operations.
Qualifications:
- Excellent phone and communication skills; friendly and professional demeanor.
- Strong organizational and follow-up abilities.
- Comfortable working on a computer and using online platforms (CRM, email, spreadsheets).
- Prior experience in customer service, healthcare, or home care is a plus, but not required.
- Must be reliable, personable, and eager to help others.
This position is integral to advancing our mission through impactful community engagement. We welcome passionate individuals committed to making a positive difference.
Job Types: Part-time, Temporary, Contract
Pay: $18.00 - $23.00 per hour
Expected hours: 20 – 30 per week
Work Location: In person
Salary : $18 - $23