What are the responsibilities and job description for the Call Center Agent position at Just Kids Pediatrics?
**Join our Just Kid Pediatrics family**
Just Kids Pediatrics is looking for a dynamic, flexible, and experienced individual to assist us in providing the best pediatric care in our community. Customer Service is our number one priority! We are currently hiring for a full-time call center agent for our operations center (12309 S. May Ave., Oklahoma City, OK 73170) who will provide compassion to patients and develop the communities we live and operate in. Being a good Human is a must in our world! ***Bilingual pay differential available
Minimum (1) years of medical office or clinic experience preferred.
Call Center Job Shift: Monday-Friday 8a-5p (rotating half days!)--flexible schedule, we understand that life happens!
Call Center Primary Job Duties/Responsibilities:
- Obtain and enter demographics and financial information into patient intake and EHR systems.
- Verify insurance
- Register patients over the phone and schedule appointments.
- Collect and make copies of all insurance cards and driver's licenses.
- Answer telephone, take messages and return voicemails.
- Creating a positive experience through our core values with internal and external customers
- Work appointment requests on self scheduling platform
- Project based incentive pay *we always have special projects going (think patient outreach) that can lead to additional compensation
Call Center Job Qualifications:
- High school diploma or equivalent.
- Minimum of 1 years experience in medical office registering and scheduling patients.
- Detail-oriented with excellent interpersonal communications skills.
- Familiarity with basic medical terminology a plus.
- Ability to work independently and multi-task.
- Basic computer skills. Types 25 words per minute with 96% accuracy.
- Excellent phone etiquette and communication skills.
- Flexibility to work other locations and schedules when needed.
- Must pass a criminal background check
Salary: $15.00 per hour and up based on experience
Employment Status: Full-time
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 401k company match
- Medical and Dependent FSA
Language:
- Spanish (Preferred)
Work Location: In person
Salary : $15 - $17