Billing Specialist

• Process and submit rent, utility, and housing-related payments for HRSN participants in compliance with program requirements
• Communicate with participants via phone and text to gather documentation, clarify billing details, and provide payment updates
• Track and manage billing timelines, due dates, and supporting documentation for each case
• Collaborate closely with the Finance Department to ensure timely delivery of checks and payment verifications
• Assist in submitting accurate timecards and billing documentation to Coordinated Care Organizations (CCOs) in a timely manner
• Maintain accurate and organized billing records in internal databases and spreadsheets
• Identify billing issues, troubleshoot discrepancies, and escalate concerns as needed
• Apply trauma-informed communication practices in all interactions with individuals facing housing insecurity
• Assist with reporting, audits, and quality assurance as requested

• 1 years of experience in billing, finance, property management, or a related administrative role
• Strong understanding of trauma-informed care principles and ability to apply them in communication
• Proficient in Microsoft Office Suite, especially Excel; experience with billing software or databases a plus
• Excellent multitasking, time management, and organizational skills
• Strong written and verbal communication skills, especially via phone and text
• Experience working with diverse populations, including individuals with lived experience of homelessness or poverty, strongly preferred

• Stay informed on Just Compassion and County policies, procedures, and program standards.
• Uphold best practices in trauma-informed care, cultural competency, and harm reduction.

• Ability to walk up and down stairs and stand for extended periods.
• Ability to lift up to 20 pounds and assist with light physical tasks (e.g., setting up tables/chairs).
• Ability to perform job duties that may involve bending, twisting, or reaching.

• Competitive pay and benefits including medical, dental, and paid time off.
• Opportunities for professional development, including training in trauma-informed care and housing-first strategies.
• A collaborative work environment that values compassion, advocacy, and community impact.
• Be part of a growing organization working to create real housing solutions in Washington County and beyond.

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