What are the responsibilities and job description for the Operations Manager position at Just A Game Fieldhouse?
Job Title: Operations Manager Position Type: Full-TimeReports To: General Manager Location: Wisconsin Dells & Reedsburg Position Overview:The Operations Manager role is vital in ensuring a seamless experience for all teams participating in Justagame events. This position has major areas of responsibility: operational oversight of the Reedsburg Justagame Fieldhouse and development and management of 3rd party events seeking to rent or utilize Justagame facilities. The ideal candidate is highly organized, proactive, hospitality‑driven, and capable of managing multiple workflows tied to facility operations and event execution.Key Responsibilities:1. Hotel Coordination & Inventory Management:Secure, monitor, and manage room blocks for tournaments and events.Ensure adequate room inventory is available for all expected teams and adjust blocks as necessary.Track room pickup reports and communicate changes with hotels.Maintain up‑to‑date listings of partner hotels, rates, and availability.2. Team Booking Support:Serve as the main point of contact for teams needing hotel accommodations.Assist teams through the booking process and resolve reservation issues.Provide hotel recommendations based on budget, proximity, and amenities.Communicate housing requirements clearly to teams, coaches, and organizers. 3. Hotel Partner Relations:Maintain strong relationships with local and regional lodging partners.Communicate event dates, projected attendance, and inventory needs.Ensure hotels meet Justagame expectations for customer service and quality.Collect team feedback and relay important notes to hotel management.4. Operational Oversight of Reedsburg Justagame Fieldhouse:Serve as the primary operations lead for the Reedsburg facility.Oversee day‑to‑day activities, including building readiness, cleanliness, safety, and guest experience.Coordinate schedules for practices, tournaments, leagues, and rentals.Manage relationships with Reedsburg partners, vendors, and service providers.Ensure appropriate staffing for events and open hours.Monitor equipment, scoreboards, concessions setup, and facility maintenance needs.Address operational issues quickly and professionally during events. 5. 3rd Party Events Coordinator:Recruit and onboard external organizations seeking to host tournaments, camps, trade shows, or rental events.Serve as the main point of contact for external event planners.Prepare rental proposals, rate sheets, and event agreements.Coordinate facility availability, staffing, ticketing, concessions, and logistics for 3rd party events.Partner with marketing staff to ensure events are properly promoted when appropriate.Provide on‑site or remote support during 3rd party events.Identify opportunities to grow the number of external events and maximize facility usage. 6. Event Support & Internal Coordination:Work closely with the Justagame Operations team to forecast lodging needs and facility usage.Create weekly reports on hotel bookings, room pickup, and upcoming events.Assist VIPs, college programs, and sponsors with special accommodation requests.Address logistical challenges during events, including unexpected changes.7. Customer Service:Deliver exceptional hospitality to teams traveling to Justagame events.Provide clear information on hotels, parking, directions, and amenities.Represent Justagame with professionalism and a solutions‑oriented mindset. Skills & Qualifications:Strong communication and customer service skills.Experience in hospitality, hotel sales, event operations, or facility management preferred.Ability to oversee facility operations and respond to issues quickly.Experience coordinating events or rentals.Highly organized with strong multitasking abilities.Ability to build and maintain strong business and community relationships.Calm under pressure with excellent problem‑solving skills.Comfortable with booking systems, spreadsheets, and communication platforms. Work Schedule & Compensation:Flexible schedule tied to event calendar; evenings and weekends required during peak activity.On‑site responsibilities are required at both the Reedsburg Fieldhouse and Wisconsin Dells.Compensation based on experience (hourly or salary).Performance bonuses may be available tied to hotel pickup and 3rd party event growth.Why This Role Matters:This position strengthens Justagame’s hospitality, operations, and event ecosystem by ensuring:Teams have reliable and well‑coordinated lodgingThe Reedsburg Fieldhouse maintains high operational standards.3rd party events are recruited, supported, and expanded to grow facility usage and revenue.This role directly impacts visitor satisfaction, operational excellence, and the continued success and growth of Justagame.About Just A Game Fieldhouse:Justagame Fieldhouse is the Midwest's premiere sports facility. Located in Wisconsin Dells it has all the amenities of a vacation hot spot. 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Salary : $15 - $22