What are the responsibilities and job description for the Debt Collector position at Just 4 Veterans Enterprise?
Company Description
Just 4 Veterans Enterprise is a veteran-operated organization dedicated to supporting military members and veterans in navigating the VA disability benefits system. Through structured educational resources, tools, and detailed information, we aim to simplify the process and promote a clear understanding of benefits and requirements. While we do not provide claim representation, legal advice, or guaranteed outcomes, our mission is to empower veterans by providing the resources needed to make informed decisions regarding their benefits.
Role Description
This is a full-time virtual role for a Debt Collector, based in Baton Rouge, LA. The Debt Collector will manage a portfolio of accounts, contacting individuals to discuss and negotiate payment plans while adhering to ethical practices and organizational policies. Responsibilities include maintaining accurate records of interactions, handling both inbound and outbound communications, and resolving disputes in a professional manner. The position requires a strong commitment to customer service and a focus on achieving settlements in a respectful and fair manner.
Qualifications
- Customer service and interpersonal skills, including the ability to negotiate and resolve disputes effectively
- Strong communication skills, including professional verbal and written communication abilities
- Organizational and time management skills to handle multiple accounts and meet deadlines
- Proficiency in record-keeping, data entry, and basic computer applications
- Experience in collection services or a similar role is preferred
- Working knowledge of relevant laws and regulations regarding debt collection is a plus
- High school diploma or equivalent required; additional education or training in business, finance, or related fields is a plus
- Ability to maintain professionalism and adhere to organizational guidelines and ethical standards