Customs Compliance Coordinator_Mandarin Fluency

The Customs Compliance Coordinator is a key member of the Customs Compliance Department, responsible for ensuring the timely and accurate processing of a high volume of customs clearances. This role serves as a liaison between customers, vendors, and internal stakeholders, supporting both compliance and operational excellence.

ROLE RESPONSIBILITIES:

• Review onboarding documentation for accuracy; communicate with clients to resolve discrepancies and secure approvals or rejections.
• Respond promptly to customer and vendor inquiries related to customs clearance; provide follow-up to ensure timely issue resolution.
• Maintain effective communication with customers, carriers, and vendors to ensure smooth customs processes.
• Collaborate with customs brokers and internal teams on various compliance and clearance activities.
• Perform accurate and timely accounting functions, including billing generation and reconciliation.
• Act as the primary customer service liaison, ensuring a positive client experience.
• Maintain up-to-date customer profiles, reports, shipping documentation, and internal databases.
• Investigate and assist with resolving customer billing disputes in collaboration with relevant teams.
• Provide clerical and administrative support as needed.

QUALIFICATION AND SKILL REQUIREMENTS:

Required

• Bachelor’s degree in Supply Chain, Business, Logistics, or a related discipline.
• Proficiency in English and Mandarin (both written and spoken).
• Strong computer skills, including MS Excel, Google Sheets, Outlook, and PDF applications.
• Excellent written and verbal communication skills with a professional business vocabulary.
• Strong organizational skills with meticulous attention to detail.
• Ability to build and maintain effective working relationships across stakeholders.
• Practical problem-solving skills and adaptability to situations with limited standardization.
• Ability to work independently while managing multiple tasks simultaneously.