Closing Manager - C

Job Purpose:
- To oversee and manage all aspects of the grocery store's closing operations, ensuring efficient and effective procedures are followed, maintaining a high level of customer service, and maximizing profitability during closing shifts.

Key Responsibilities:
- Supervise and coordinate the activities of closing staff, including cashiers, stockers, and cleaning crew, delegating tasks and providing guidance as needed.
- Ensure all closing procedures are followed accurately and efficiently, including cash handling, register reconciliation, inventory control, and security protocols.
- Monitor and maintain store cleanliness and appearance, ensuring shelves are stocked, aisles are clear, and the store is presentable for the next business day.
- Address customer inquiries and resolve complaints in a professional and courteous manner, ensuring customer satisfaction.
- Manage and control shrink, waste, and other expenses associated with closing operations.
- Enforce safety regulations and procedures, ensuring a safe working environment for all employees.
- Train and develop closing staff on store policies, procedures, and customer service standards.
- Communicate effectively with the opening management team to ensure a smooth transition between shifts.
- Conduct regular inventory checks and report any discrepancies to management.
- Monitor and maintain proper temperature control for perishable goods.
- Oversee the proper disposal of waste and recycling materials.
- Ensure all equipment is functioning properly and report any maintenance needs to management.
- Complete all required paperwork and reports accurately and on time.
- Perform other duties as assigned by management.

Required Education:
- High School Diploma or equivalent; Bachelor's Degree in Business Administration, Management, or a related field preferred.

Required Experience:
- Minimum of 2 years of experience in grocery retail management, with a focus on closing procedures.
- Proven experience in managing a team of 5 or more employees, including scheduling, training, and performance management.
- Demonstrated ability to effectively manage inventory levels, minimize shrink, and maintain store cleanliness and safety standards.
- Experience with point-of-sale (POS) systems, cash handling procedures, and financial reporting.
- Experience in implementing and enforcing company policies and procedures.
- Experience in handling customer complaints and resolving conflicts effectively.


Required Skills and Abilities:
- Strong leadership and communication skills, with the ability to motivate and inspire a team.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Ability to work independently and as part of a team, demonstrating initiative and problem-solving skills.
- Thorough understanding of grocery store operations, including receiving, stocking, and merchandising.
- Knowledge of food safety regulations and procedures.
- Ability to perform physical tasks such as lifting, bending, and standing for extended periods.
- Proficiency in basic computer applications, including Microsoft Office Suite.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required to oversee closing operations.
- Strong analytical and decision-making skills, with the ability to analyze data and identify areas for improvement.
- Excellent customer service skills, with a commitment to providing a positive shopping experience.
- Ability to maintain a professional demeanor and appearance at all times.
- Ability to handle confidential information with discretion.
- Ability to adapt to changing circumstances and handle unexpected situations effectively.
- Commitment to upholding company values and promoting a positive work environment.
- Bilingual (Spanish/English) preferred

Required Certifications:
-Food Handlers Certification - Manager Certification (valid 5 years) (required)
-Texas Alcohol Food Beverage Commission (TABC) (required)