Primary Objective of Position

The FOH supervisor is responsible for overseeing daily FOH operations during their shifts. This role ensures staff follow Joia Beach service standards, guests receive proper service and the venue operates smoothly. The supervisor acts as a leader on the floor, supports the management team, and can open and close the restaurant independently.

Essential Functions

Staff Supervision and support

• Supervise FOH staff during service
• Ensure all staff follows steps of service and company standards
• Support servers, runners, bussers and bartenders when needed
• Lead by example through professionalism, attitude, and work ethic
• Address of minor staff issues and report larger concerns to management
• Assist with staff training and onboarding when needed

Guest experience

• ensure guests are greeted promptly and feel welcome
• Monitor service quality throughout the shift
• Handle basic guest complaints and service recovery on the floor
• Escalate major issues to the MOD or GM

Operations and Floor Management

• Open and close the venue following all procedures
• Ensure the restaurant, the beach, the bar and the lounge are clean, organized and properly set up
• Monitor table flow, reservations and seating during service
• Ensure side work and closing duties are completed correctly
• Assist with cash handling procedures and POS operations
• Ensure staff are in proper uniform and on time

Management support

• Support the Management team with daily operational tasks
• Communicate important shift updates to management
• Assist with inventory counts, checklists and reports when needed
• Step into operational roles as needed during busy periods
• Ensure company policies and procedures, safety and hygiene standards are followed

Basic Admin and Compliance duties

• Always follow safety and security procedures
• Fill out tip’s matrix if necessary
• Send all end-of-the-night reports
• Report accidents, incidents and maintenance issues immediately
• Ensure labor schedules are respected during the shift
• Attend staff meetings and required training

Physical Demands

• This position requires long hours of standing, walking, bending, and squatting.
• It is a must that this person is physically able to lift and carry up to 20 pounds or more.
• This position may require you to work in adverse weather conditions like rain, cold and the summer heat.

Qualifications

• Minimum of Five (5) years Food & Beverage and Restaurant / Hotel experience.
• Must have previous leadership experience in a high-volume Restaurant or similar size and nature.
• Must have Food & Beverage product and equipment knowledge.
• Must speak, read, and understand English.

Note: 

A review of this of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties, all duties and requirements are essential job functions. 

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. associates will be required to perform any other jump related duties assigned by their supervisor.

this document does not create an employment contract implied or otherwise other than an at will employment relationship.