What are the responsibilities and job description for the Veterinary Assistant/Receptionist position at Juneau Veterinary Hospital?
Job Summary
We are seeking a friendly, compassionate, and dependable Veterinary Assistant and Receptionist to join our team. The ideal candidate will serve as the first point of contact for pet owners and their beloved animals, providing exceptional customer service while working in all operations of our busy veterinary clinic. This role requires a blend of administrative skills and a passion for animal care. We want an applicant who can support and welcome pets and their owners and also assist our veterinary doctors and staff.
Duties
- Greet clients and their pets warmly upon arrival, creating a friendly atmosphere.
- Schedule appointments and manage the clinic’s calendar efficiently.
- Answer phone calls and respond to inquiries regarding services, procedures, and pet care.
- Maintain accurate patient records, including medical histories and vaccination details.
- Process payments and manage billing inquiries with careful attention to detail.
- Assist veterinarians and staff with animal restraint during examinations or treatments as needed.
- Provide basic information on medication administration and pet care to clients.
- Support laboratory procedures by preparing samples for testing and mailing when required.
- Ensure cleanliness and organization of the reception area, waiting room, exam rooms, treatment area, surgery, and kennels.
- Handle any client concerns or complaints professionally, escalating issues to management when necessary.
- Other duties as assigned.
Qualifications
- Previous experience in a veterinary or animal care setting is preferred but not mandatory.
- Knowledge of basic veterinary practices is advantageous.
- Skill in animal restraint and handling is desirable.
- Familiarity with laboratory procedures related to veterinary medicine is preferred but not required.
- Strong communication skills with the ability to empathize with pet owners in various situations.
- Excellent organizational skills with attention to detail in managing records, appointments, and inventory.
- Ability to work effectively as part of a team while also being self-motivated.
- A passion for providing high-quality care to all companion animals.
Join us in making a difference in the lives of pets and their owners today!
Job Type: Full-time
Pay: $20.00 - $24.75 per hour
Benefits:
- Employee discount
- Paid time off
- Uniform allowance
Experience:
- customer service: 1 year (Required)
Ability to Commute:
- Juneau, AK 99801 (Required)
Work Location: In person
Salary : $20 - $25