Lead Cleaning Specialist & Operations Coordinator

Position Overview

The Lead Cleaning Specialist & Operations Coordinator is a field leadership position responsible for delivering exceptional cleaning services while helping coordinate the daily operations of Juneau Cleaning.

This role combines hands-on cleaning with operational support, quality control, client service, and team leadership. The ideal candidate is proactive, dependable, detail-oriented, and committed to maintaining the high standards Juneau Cleaning is known for.

As a trusted leader in the field, this position helps ensure jobs run smoothly, supports fellow team members, identifies opportunities for improvement, and assists with the day-to-day operational needs of the business. The long-term goal of this role is to create consistency, strengthen the team, and help reduce the owner's involvement in daily operations while maintaining an exceptional client experience.

Responsibilities

Cleaning Operations

• Perform residential, commercial, vacation rental, and move-out cleanings.
• Deliver consistently high-quality work that meets Juneau Cleaning standards.
• Complete jobs efficiently while maintaining attention to detail.
• Document accurate job notes, photos, and any issues requiring follow-up.
• Communicate concerns proactively before they become problems.

Team Leadership

• Lead by example on every job site.
• Support, coach, and encourage fellow cleaners.
• Reinforce company standards with professionalism and respect.
• Help train and onboard new team members.
• Promote teamwork, accountability, and a positive work environment.
• Communicate important field updates to leadership.

Quality Assurance

• Perform quality checks during and after cleanings.
• Identify and correct missed details before client discovery.
• Maintain consistency with company cleaning standards.
• Recognize recurring issues and recommend solutions or additional training.

Operations Coordination

• Assist with inventory management and supply organization.
• Complete supply runs, key exchanges, and other operational errands as needed.
• Monitor inventory levels and communicate restocking needs.
• Help ensure jobs are fully prepared before arrival.
• Support smooth day-to-day field operations.

Client Experience

• Conduct in-person assessments after completing training.
• Represent Juneau Cleaning professionally during walkthroughs.
• Build trust and confidence with clients through clear communication.
• Document property details accurately for quoting and scheduling.
• Help resolve client concerns professionally in coordination with leadership.

Administrative Support

• Complete required documentation accurately and on time.
• Maintain organized records, checklists, and operational notes.
• Communicate scheduling or operational issues promptly.
• Assist with special projects that improve efficiency and company operations.
• Deliver consistently high-quality work that meets Juneau Cleaning standards.
• Complete jobs efficiently while maintaining attention to detail.
• Document accurate job notes, photos, and any issues requiring follow-up.
• Communicate concerns proactively before they become problems.

Requirements

• High school diploma or equivalent.
• Valid driver's license and reliable transportation.
• Ability to lift, carry, push, and pull up to 50 pounds.
• Ability to stand, bend, kneel, and perform physical work for extended periods.
• Availability to work a flexible schedule, including occasional evenings or weekends as needed.
• Authorization to work in the United States.

Preferred Qualifications

• Previous professional cleaning or housekeeping experience.
• Experience in residential, commercial, or vacation rental cleaning.
• Prior leadership, training, or team lead experience.
• Customer service experience.
• Familiarity with cleaning equipment, chemicals, and safety procedures.

Skills & Attributes

• Strong attention to detail and commitment to quality.
• Excellent time management and organizational skills.
• Professional, respectful, and clear communication.
• Reliable, dependable, and accountable.
• Ability to work independently and as part of a team.
• Calm under pressure with strong problem-solving skills.
• Positive attitude and willingness to learn.
• Takes initiative without needing constant direction.
• High level of integrity and professionalism.
• Committed to maintaining Juneau Cleaning's standards and company culture.

This position is designed as a leadership development opportunity for individuals who consistently demonstrate initiative, professionalism, and a commitment to operational excellence.

♥︎ Why Join Juneau Cleaning?

At Juneau Cleaning, we believe great companies are built by great people. We are committed to creating a supportive, professional workplace where team members are trusted, challenged, and given opportunities to grow.

As a Lead Cleaning Specialist & Operations Coordinator, you'll play an important role in maintaining our reputation for excellence while helping shape the future of our operations. If you take pride in your work, enjoy helping others succeed, and want to grow into a leadership position, we'd love to hear from you.

Pay: From $30.00 per hour

Benefits:

• Flexible schedule
• Opportunities for advancement
• Paid training

Application Question(s):

• Do you own a reliable vehicle and have a valid driver's license?

Experience:

• Customer Service: 1 year (Preferred)
• Professional Cleaning: 1 year (Preferred)
• Leadership: 1 year (Preferred)

Location:

• Juneau, AK 99801 (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Juneau, AK 99801 (Required)

Work Location: In person

Salary : $30