What are the responsibilities and job description for the Sales Support Specialist position at JUMO Process Control, Inc.?
Inside Sales Support – Be the Backbone of Our Sales Team
Location: East Syracuse, NY
Company: JUMO Process Control, Inc.
About Us
JUMO Process Control, Inc. is the U.S. subsidiary of JUMO GmbH & Co. KG, a global leader in industrial sensor and automation technology. From our East Syracuse office, we provide innovative solutions for temperature, pressure, level, flow, and more. Our customers include pharmaceuticals, food & beverage, energy, and water treatment industries.
What You’ll Do
- ✅ Verify orders against purchase orders for accuracy (specifications, quantities, pricing)
- ✅ Maintain CRM records for new and existing customers
- ✅ Respond to inquiries about pricing, availability, and product recommendations
- ✅ Generate quotes and confirm delivery timelines
- ✅ Process customer orders and follow through to shipment
- ✅ Communicate with vendors and verify purchase orders
- ✅ Coordinate delivery logistics and resolve post-sale issues
- ✅ Collaborate with Outside Sales team and international colleagues
- ✅ Expedite urgent orders and adjust shipping or order info as needed
- ✅ Review open orders and past-due reports regularly
What We’re Looking For
- ✔ High School diploma or equivalent
- ✔ Office experience preferred
- ✔ Strong written and verbal communication skills
- ✔ Proficiency with Microsoft Office and ERP/CRM tools
- ✔ Organized, detail-oriented, and customer-focused
- ✔ Ability to work independently and problem-solve
Physical Requirements
- Lift up to 30 lbs
- Regular sitting, standing, walking
- Daily computer and phone use
Why You’ll Love Working Here
- Global, family-owned company with 75 years of leadership
- Innovative, high-tech environment
- Health, Dental, and Vision Insurance
- Life and Long-Term Disability Insurance
- Matching 401(k) Program
- Generous PTO for work-life balance
- Career growth opportunities
Apply Today!
Join a team committed to innovation and customer success.
Equal Opportunity Employer
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Familiarity with AS400 and/or SAP helpful
Experience:
- in office Sales Support : 2 years (Preferred)
Ability to Commute:
- East Syracuse, NY 13057 (Required)
Ability to Relocate:
- East Syracuse, NY 13057: Relocate before starting work (Required)
Work Location: In person
Salary : $20