Business Operations Manager

Business Operations Manager(Operations Excellence)

Location: Portland & Beaverton, Oregon

Compensation: $60,000–$70,000 DOE

Benefits: Health, Dental, Vision, 10 days PTO, Club Membership

Help Build the Operating System Behind Jumbo’s

Jumbo’s Pickleball is building something much bigger than a great place to play.

We’re building a company designed to scale.

Today we operate two clubs. Tomorrow, we expect to operate many more. To get there, we need exceptional people who enjoy building systems, solving problems, and making organizations better.

We’re looking for a Business Operations Manager who thrives on creating order from complexity.

If you naturally organize chaos, improve processes, ask “Why do we do it this way?”, and enjoy helping teams perform at a higher level, this may be the opportunity you’ve been looking for.

We’re not looking for someone to keep the trains running. We’re looking for someone to help us build a railroad that can support the next decade of growth.

The Mission

Your mission is simple:

Help Jumbo’s operate like a $20 million company today—not someday.

You’ll partner with every department to build systems that are simple, repeatable, measurable, and scalable.

Success means the business becomes easier to operate, leaders become more effective, and the company is prepared for future growth.

What Success Looks Like

Within your first year, you’ll help us:

• Build operational systems that are simple, scalable, and easy to follow.
• Standardize processes across every department.
• Improve consistency, accountability, and execution.
• Reduce unnecessary complexity.
• Strengthen our HR, payroll, compliance, and administrative infrastructure.
• Create documentation and training that allows future clubs to replicate our success.
• Help leadership spend less time solving recurring problems and more time growing the business.

What You’ll Own

You’ll become the operational backbone of the company.

Your responsibilities will include:

• Human Resources administration
• Payroll administration
• Vendor management
• Insurance and compliance
• Licenses and permits
• Purchasing and inventory systems
• Standard Operating Procedures (SOPs)
• Department scorecards and KPIs
• Operational audits
• Process improvement initiatives
• Training systems
• Documentation
• Technology implementation
• Continuous improvement across every department

You’ll partner with leaders responsible for:

• Front Desk
• Membership
• Events
• Programming
• Coaching
• Marketing & Communications
• Pro Shop
• Club Operations
• Facility Operations

Your role isn’t to do their jobs.

Your role is to build systems that help them do their jobs better.

You’ll Probably Love This Role If…

• You naturally see better ways to organize work.
• You enjoy building systems that other people rely on.
• You love creating clarity from complexity.
• You ask questions before accepting the status quo.
• You notice inefficiencies that others overlook.
• You enjoy documentation, checklists, and process improvement.
• You believe great businesses are built on great systems.
• You enjoy helping other people become more successful.

Career Growth

This is more than a job.

As Jumbo’s grows, this role is expected to grow into a Director of Business Operations position (and eventually a COO) with significantly greater responsibility, leadership, and compensation.

We’re looking for someone who wants to grow with us over the long term.

Compensation & Benefits

• $60,000–$70,000 annual salary (DOE)
• Health insurance
• Dental insurance
• Vision insurance
• 10 days Paid Time Off
• Club Membership
• Professional development opportunities
• Clear career path to Director of Business Operations

A Few Things You Should Know Before Applying

This role is for builders.

You’ll thrive here if you’re energized by solving problems, improving systems, and creating clarity.

You won’t enjoy this role if you prefer simply maintaining existing processes or waiting for someone else to tell you what to do.

We’re looking for someone who wants to leave the business better than they found it.

If that sounds like you, we’d love to meet you.

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off

Application Question(s):

• How many years have you been responsible for improving business operations, processes, or systems?
• Which of the following have you personally built or significantly improved? (Select all that apply.)

• Standard Operating Procedures (SOPs)
• KPIs or Scorecards
• HR Processes
• Payroll Processes
• Employee Onboarding
• Training Programs
• Compliance Systems
• Vendor Management
• Project Management Systems
• Process Automation
• None of the above
• Describe the operational improvement you’re most proud of.
• Tell us about the most complicated operational problem you’ve ever solved. What was the problem, what did you do, and what measurable result did it produce?

Work Location: In person

Salary : $60,000 - $70,000