Night Operations Manager

Description

Position Summary:

Responsible for all Night operations including Selection, Replenishment, Dock Management, Loading, Yard & Jockey, On-Time departures, Sanitation, and Receiving when necessary. This role will oversee all aspects of the Night operation regarding Safety, Efficiency, and Quality. 

Responsibilities:

Responsibilities: 

• Daily Review and Planning 
  • Review previous day stats; compile tracker day by day; roll up to month; graph trends. 
  • Send daily schedule. 
  • Review quality (scanning %, mispicks, skipped scans, misloads). 
  • Respond and follow up with action plans, coaching, and discipline where required. 
  • Walk floor with Day management to identify concerns, slot issues, and check equipment (charging, cleaning, safety compliance). 
  • Sanitize as necessary. 
• Pre-Shift Preparation 
• Prep pre-shift meeting/report. 
  • Deliver daily safety tip. 
  • Recognize best picker (pph/accuracy/scan%). 
  • Review planned volume and staffing with contingency plans. 
  • Oversee training plan including new hire orientation and shadow programs. 
• Shift Operations/Management 
  • Enforce safety compliance (equipment use, safety vests, horns, right of way). 
  • Monitor productivity and quality; provide real-time coaching. 
  • Ensure training in best practices. 
  • Promote cleanliness-as-you-go. 
  • Oversee accident and damage reporting with accountability. 
• Operations Wrap-Up 
  • Conduct end-of-shift walkthroughs. 
  • Sanitize operational zones. 
  • Document maintenance issues. 
  • Ensure PIT inspections are signed and dated. 
  • Verify equipment is parked and charging. 
• Reporting and Analysis 
  • Post-sort reporting: safety results, downtime/on-time %, actual volume, staffing, hours, callouts, trainee results, QIP focus/targets, concerns, inventory, and facility issues. 
  • Daily Ops Reporting: safety, employee count, production, scanning, mispicks, shorts, misloads, damages, pallets per truck, trainee updates, day support needs, bulkhead condition. 
• Support for Dispatch 
  • Adjust loads and trucks as required. 
  • Provide pre-shift plan including safety tips, performance review, projections, staffing, and QIP focus. 
• Quality Improvement Plan (QIP) 
  • Identify areas needing focus in production, scanning, quality, and on-time performance. 
  • Develop and implement action plans. 
  • Review in weekly Ops meetings. 

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

EEO M/F/D/V 

Our company recruits, hires and promotes individuals without regard to race, creed, color, religion, age, gender, national origin or ancestry, marital status, sexual orientation, veteran status, or physical or mental disability unrelated to an individual's ability to perform the job, or any other status protected by law, all in accordance with applicable Federal, State or Local Laws. 

Qualifications

Qualifications:

• Education & Experience
• High school diploma or equivalent required; degree in logistics, supply chain, or business management preferred.
• 5-7 years of warehouse or food distribution experience, including at least 3-5 years in a supervisory or lead role.
• Experience working in high-volume, fast-paced environments (e.g., e-commerce, retail distribution, or 3PL).
• Proven background managing frozen, and dry goods in a multi-temperature environment.
• Experience with HACCP, FDA & USDA food safety compliance standards

Technical & Operational Skills

• Proficient in Warehouse Management Systems (WMS) and RF scanning technology.
• Strong understanding of shipping, receiving, picking, packing, inventory control, and material handling processes of perishable goods.
• Familiar with OSHA safety standards, forklift certification (preferred), and safe equipment operation.
• Familiar with temperature control protocols, and trailer/truck loading for mixed temp freight.
• Able to interpret and apply productivity metrics and KPIs.
•  
• Leadership & Interpersonal Skills
• Proven ability to lead and motivate night-shift teams to achieve operational goals in a cold storage and food handling environment.
• Excellent communication and conflict-resolution skills across diverse teams.
• Skilled in training, coaching, and developing employees for cross-functional performance.
• Dependable, calm under pressure, and capable of maintaining morale during off-peak hours.

Other Requirements

• Ability to work overnight shifts, weekends, and holidays as required by business needs.
• Physically able to lift up to 50 lbs and spend extended periods standing or walking.
• Strong attention to detail, problem-solving, time-management skills and commitment to food quality and safety standards.