Chief Operating Officer

JULIE, Inc. provides excavators and underground utility owners with a continuously improving, one-call message handling and delivery service to protecting underground utilities and the safety of people working or living near them. Located in Joliet, Illinois, JULIE, Inc. espouses quality, affordability, customer service and a conducive work environment. (JULIE: Joint Utility Locating Information for Excavators.)   

SUMMARY:  JULIE, Inc. has an opening for a full time, Chief Operating Officer.  The position has numerous responsibilities that includes overseeing and leading the daily operations of the call center, implements organizational short and long-term goals, policies and strategies, and guides the center toward long term success.  This role is a hybrid scheduling arrangement with weekly opportunities to work remotely.  JULIE offers a competitive starting pay ($172.500 - $182,500/year) including a comprehensive healthcare, dental and vision benefits plan, life insurance, retirement plan, bonus opportunities, flexible work arrangements including a 9/80 work schedule, generous time off allowances, excellent training, paid holidays, wellness program and professional development opportunities.   

DUTIES/QUALIFICATION REQUIREMENTS: To perform this job successfully, an employee must be able to perform each of the essential duties satisfactorily:  

1. Oversees the operations and results of several departments at JULIE including the supervision and leadership of all department directors.  The COO also continuously assesses and improves operational processes, collaborates and oversees the implementation of new technologies, and streamlines workflows to enhance productivity and manage costs. 
2. The COO leads and motivates a high-performance team, fostering a positive work environment and promoting employee development.  Responsibilities include hiring, training, assisting employees, establishing performance standards, evaluating employee performance, scheduling, enforcing company policies, and administers employee discipline up to and including termination.
3. Reviews monthly management reports and evaluates the performance of JULIE’s operation, identifying problems and areas of opportunity; COO will be responsible for the directing the development of corrective measures. Ensures that desired results are produced in accordance with organizational strategy and mission. 
4. Oversees the development of the annual budgets and presents proposed financial operating and capital expenditures.  Works closely with the appropriate Department Directors to determine annual expenditures and meeting targeted goals.  
5. Participates in labor relations, representing the organization in labor negotiations and ensuring the organization’s compliance with the collective bargaining agreement. 

Eligible candidates are required to have a Master’s degree in Public Administration, Business Administration, other related discipline and/or 5-8 years of supervisory experience in a not-for-profit or similar business; demonstrated relationship and team building skills required.  Excellent communication, financial acumen, problem solving and analytical thinking is required.  Strong working knowledge of familiarity of Microsoft Suite and other technology also required; experience managing in a union environment preferred.  

JULIE, Inc. is an equal opportunity, at-will employer.  To learn more about JULIE, Inc., visit www.juliebeforeyoudig.com.