Damage Prevention Manager

SUMMARY:  JULIE, Inc. has an opening for a full time, Damage Prevention Manager (DPM).  The position has numerous responsibilities that includes supporting the education focus of JULIE's mission related to protecting underground infrastructure and promoting safe excavation practices throughout Illinois; this position will cover territory in the southern part of the state.  Also functions to implement public relations and educational outreach campaigns to the excavating community, members and the general public.  The DPM will coordinate and promote the use and growth of JULIE, Inc. between non-member and member utilities, facility owners/operators and excavators throughout the state. In addition, the DPM educates and promotes the use of JULIE, Inc. services to the general public and be a front-line customer service ambassador of JULIE while serving as a subject matter expert.  This role is a hybrid scheduling arrangement with weekly opportunities to work remotely.  JULIE offers a competitive starting pay ($87,000 - $95,000/year) including a comprehensive healthcare, dental and vision benefits plan, life insurance, retirement plan, bonus opportunities, flexible work arrangements including a 9/80 work schedule, generous time off allowances, excellent training, paid holidays, wellness program and professional development opportunities.   

DUTIES/QUALIFICATION REQUIREMENTS: To perform this job successfully, an employee must be able to perform each of the essential duties satisfactorily:  

1.  Remote education and awareness of JULIE's mission and services by developing and maintaining strong relationships with utility members, excavators, contractors, municipalities, locators, and other industry stakeholders while serving as a trusted resource for JULIE processes.  Maintains regular contact with all appropriate stakeholder groups in order to coordinate activities and mediate disputes.  Responds on a timely basis to questions, complaints and other inquiries from the JULIE Call Center, when requested.  Educates stakeholders on the responsibilities under the JULIE Law.  

2.  Conducts safety presentations in small and large group settings.  Plans, coordinates and represents JULIE at conferences, conventions, trade shows, fairs and meetings to inform all appropriate stakeholder groups about the operation, purpose and effectiveness of JULIE.  Conducts internal and external training sessions and projects, such as Remote Ticket Entry process; changes to the JULIE Law and internal procedural changes.

3.  Develops strong working relationships with members of the Illinois Commerce Commission One Call Enforcement, or ICC. Set up and conduct ICC One Call Enforcement Mandatory Safety Training, as needed.  In addition, assists with potential members, including help with membership application process, coordination with other JULIE departments and appropriate follow-up, as needed.

4.  Develops, implements, oversees and assists with special events and strategic partnership activities, as requested by the Sr. Director of Marketing and External Relations.  This includes conducting ongoing outreach, including one-on-one and group visits, with members to discuss new policies and services.

Bachelor's degree and five years practical experience in construction, utility, damage prevention or related field required. Experience in training, education and related field is preferred. Candidate must have thorough knowledge and understanding of the Illinois Underground Utility Facilities Damage Prevention Act, also known as the JULIE Law. Strong presentation abilities, along with working knowledge of Microsoft Suite is required. Must possess strong communication skills and be able to speak to others at all levels in an organization.  Must have familiarity with and understanding of utility plans, maps, GPS/GIS and associated computer applications.   

DPM will communicate with team members on regular basis to provide optimal customer service. Must be able to work both independently and within a team environment.  Extensive travel including overnight will be required, which may involve evenings and weekends.   A valid drivers license will be required for this role. Must have familiarity with managing and setting up audio and visual equipment.  While performing the duties of this job, the employee may be exposed, occasionally, to outside weather conditions and/or moderately noisy work environments.

JULIE, Inc. is an equal opportunity, at-will employer.  To learn more about JULIE, Inc., visit www.juliebeforeyoudig.com.