What are the responsibilities and job description for the Salon Operations Manager position at Julianna Salon?
Salon Operations Manager
Location: Julianna Salon
Reports to: Ownership / Executive Leadership
Type: Full-Time
About the Role
We are seeking an experienced and people-driven Salon Operations Manager to lead the strategic, operational, and cultural success of our salon. This leadership role is responsible for driving profitable growth, operational excellence, and an exceptional guest experience while building and supporting a high-performing team.
The ideal candidate is a confident decision-maker who can assess situations quickly, lead with clarity, and balance big-picture planning with hands-on, day-to-day execution. This role partners closely with ownership and senior leadership to support long-term growth while ensuring consistent excellence across daily operations.
Key Responsibilities
Leadership & Culture
- Build, mentor, recruit, and retain high-performing service providers and support staff.
- Foster a supportive, accountable, and collaborative team culture where individuals feel valued while working toward shared goals.
- Lead performance management, including coaching, feedback, and professional development.
- Ensure onboarding and employment practices comply with New York State requirements.
Operations & Systems
- Oversee day-to-day salon and spa operations to ensure seamless service delivery, safety, cleanliness, and brand consistency.
- Develop, implement, and enforce operational systems, SOPs, and policies.
- Serve as a super-user for salon and business platforms, training staff to ensure confident and consistent system use.
Guest Experience
- Champion elevated guest experience standards across all touchpoints.
- Resolve guest concerns professionally and in alignment with brand values, involving relevant team members and following up to ensure long-term solutions.
- Ensure teams are trained in consultation, service customization, and upselling.
Financial Management
- Partner with leadership on budgeting, P&L oversight, and cost control.
- Monitor payroll, commissions, tips, and staffing efficiency to align labor with business needs.
- Review daily service, retail, payroll, and expense reports to make timely, data-driven decisions that improve profitability.
Sales, Marketing & Growth
- Drive growth in service bookings, retail sales, and average ticket through promotions, seasonal offerings, and social media initiatives.
- Coach service providers on brand-aligned selling and upselling techniques.
- Set and track performance goals aligned with overall business development objectives.
Compliance & Administration
- Ensure compliance with health department regulations, NYS licensing, labor laws, and safety standards.
- Partner with ownership to ensure hiring, onboarding, and termination processes comply with NYS labor laws and internal policies.
- Maintain organized records for licenses, certifications, and employment documentation.
- Implement structured document management and reporting systems.
- Oversee equipment maintenance and facility upkeep.
Qualifications
- 5 years of leadership experience in salon, spa, hospitality, or multi-unit service environments.
- Proven success managing large, fast-paced, and growing teams.
- Strong judgment, clear communication skills, and the ability to make sound decisions in dynamic situations.
- Financially savvy with experience reviewing P&Ls and managing budgets.
- Bachelor’s degree in Business, Hospitality, or a related field preferred.
Technical Skills
- Hands-on experience with salon scheduling, payroll, and business management platforms (e.g., Phorest, Jibble Time Tracking, Monday.com, quickbooks, Microsoft Office, or comparable systems).
- Comfortable managing digital scheduling, reporting, payroll workflows, and dashboards.
- Preferred experience using social and digital media platforms to support marketing, promotions, and client engagement.
Why Join Us
This role offers the opportunity to make a meaningful impact on both people and performance, with room to grow alongside the business. If you thrive at the intersection of team leadership, operations, strategy, and guest experience, we’d love to hear from you.
Apply on LinkedIn.