What are the responsibilities and job description for the Admission Coordinator/Weekend Receptionist (dual role) position at Julia Temple Healthcare Center?
Overview
We are seeking a friendly, experienced, and organized Admission Coordinator who will have a dual role as a Weekend Receptionist to join our fast-paced Rehab Transitions Department. This role is vital in providing exceptional customer service, managing front desk operations, and supporting Admissions. The ideal candidate will possess strong office management skills, excellent communication abilities, and proficiency with various office software. Bilingual skills are a plus to effectively serve diverse clients. This position offers an engaging environment where attention to detail and professionalism are highly valued.
Ideal candidate must be able to work a Wednesday through Sunday schedule. Wednesday through Friday is 10 am - 6 pm. Saturday and Sunday is 8:30 am to 5 pm.
Job Description:
- Review and respond to referrals through multiple sources such as NaviHealth, Allscripts, Epic, and Efax
- Admit, transfer, and discharge residents in accordance with established policies and procedures.
- Verify and obtain SNF benefits in accordance with in network Managed Care contracts and Medicare guidelines
- Prepare and complete Admission & Arbitration Agreement via Document Manager
- Maintain and report an accurate record of bed availability
- Provide a tour of the facility and answer calls for potential admission
- Perform secretarial duties such as answering incoming calls and greeting visitors
- Perform other duties as assigned
Knowledge and skills qualifications:
- Exceptional customer service
- Strong verbal, written and organizational skills
- Ability to multi-task, problem solve, and work independently as needed
- Proficient in Microsoft programs
- Knowledge of Skilled Nursing home setting
- Knowledge of insurances is preferred EOE
Job Type: Full-time
Pay: $25.00 - $27.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Skilled nursing facility: 1 year (Preferred)
- Problem-solving: 1 year (Preferred)
Work Location: In person
Salary : $25 - $27