What are the responsibilities and job description for the Customer Service Representative position at Judit Inc?
- Compile and distribute reporting direct management assigned established on a set schedule as well as on an ad hoc basis using all available data resources including but not limited to company ERP systems.
- Monitor and communicate performance levels and provided operational support for assigned field service repair organizations.
- Support internal partners including but not limited to Sales, Contact Centers, Parts, Repair and Product Management in resolving or advising on complex issues and opportunities.
- Approve the referral of unresolved grievances to designated departments for further investigation.
- Performance of all other duties as assigned by direct management or made apparent during the course of the performance of the job.
Skills:
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Strong ability to work independently and manage one’s time.
- Strong ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as Microsoft Word, PowerPoint, Excel, ERP systems and SAP.
- Strong analytical and problem-solving skills
- Ability to adapt to under change management environment.
Education/Experience:
- High school diploma or equivalent (Bachelor's degree preferred).
- 8 years’ experience in customer service, repair services operational support or warranty claims