What are the responsibilities and job description for the Technical Product Owner-Client Experience position at Judge Group, Inc.?
Location: Malvern, PA Description: Our client is currently seeking a Technical Product Owner-Client Experience
1 Year Contract
Malvern, PA (hybrid--onsite Tuesdays, Wednesdays, and Thursdays)
Overall Description:
(75%) Manages technical strategy (& implementation) for Client Experience data products (both client feedback survey data & non-survey data) and owns Data Dependency monitoring/alerts ecosystem, in partnership with technical, analytics, and product owner stakeholders across the division.
(25%) Manages analytics data (for senior leadership CX Metrics), and ensures data quality and data governance standards are achieved and communicated, supporting analytics stakeholders across the division.
Technical Responsibilities:
Leads development and implementation of new technical cross-divisional products
Influences and collaborates, across cross-functional technical teams, to optimize data quality and data governance ecosystem.
Drives connections across data products / capabilities (data capture, analytics, reporting, engineering, operations, SQL management, etc.).
Builds (& leads) the team's "Data Dependency" program (including documentation, monitoring capabilities, alert functionalities, technical process maps), and required communications plans
Analytics Responsibilities:
Engages with internal analytics partners to understand business strategy, objectives, and KPIs.
Leads "Monthly Data QA" (ensuring key metrics across multiple data ecosystems match), annual CX Metrics optimization initiatives, regular ROI analyses, regular impact analyses, and ongoing partnerships with other analysts to continuously enhance all of the above.
Manages a series of senior leadership CX Metrics (& respective SQL code) to ensure optimal data quality & data governance practices.
Qualifications:
Overall:
10 years related business experience
Strong communication skills
Strong strategy experience
Client Experience (CX) background
Financial Industry background
Technical Knowledge:
Data Engineering, Data Quality, Data Lineage, Data Governance, Metadata Documentation, Technical Process Maps, Data Dependency Identification / Mapping, Data Architecture.
Analytics Knowledge:
SQL, Python, Power BI, Tableau, AWS S3 Tables, Github, running formal Experiments and ROI analyses.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
1 Year Contract
Malvern, PA (hybrid--onsite Tuesdays, Wednesdays, and Thursdays)
Overall Description:
(75%) Manages technical strategy (& implementation) for Client Experience data products (both client feedback survey data & non-survey data) and owns Data Dependency monitoring/alerts ecosystem, in partnership with technical, analytics, and product owner stakeholders across the division.
(25%) Manages analytics data (for senior leadership CX Metrics), and ensures data quality and data governance standards are achieved and communicated, supporting analytics stakeholders across the division.
Technical Responsibilities:
Leads development and implementation of new technical cross-divisional products
Influences and collaborates, across cross-functional technical teams, to optimize data quality and data governance ecosystem.
Drives connections across data products / capabilities (data capture, analytics, reporting, engineering, operations, SQL management, etc.).
Builds (& leads) the team's "Data Dependency" program (including documentation, monitoring capabilities, alert functionalities, technical process maps), and required communications plans
Analytics Responsibilities:
Engages with internal analytics partners to understand business strategy, objectives, and KPIs.
Leads "Monthly Data QA" (ensuring key metrics across multiple data ecosystems match), annual CX Metrics optimization initiatives, regular ROI analyses, regular impact analyses, and ongoing partnerships with other analysts to continuously enhance all of the above.
Manages a series of senior leadership CX Metrics (& respective SQL code) to ensure optimal data quality & data governance practices.
Qualifications:
Overall:
10 years related business experience
Strong communication skills
Strong strategy experience
Client Experience (CX) background
Financial Industry background
Technical Knowledge:
Data Engineering, Data Quality, Data Lineage, Data Governance, Metadata Documentation, Technical Process Maps, Data Dependency Identification / Mapping, Data Architecture.
Analytics Knowledge:
SQL, Python, Power BI, Tableau, AWS S3 Tables, Github, running formal Experiments and ROI analyses.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!