What are the responsibilities and job description for the Service Desk Specialist position at Judge Group, Inc.?
Location: Phoenix, AZ
Salary: Negotiable
Description:
Job Title: Service Desk Specialist III
Employment Type: Full-time
Job Function: IT Support / Endpoint Management / Service Desk
Work Location: Phoenix, AZ 85034
Job Summary
The Service Desk Specialist III is a senior-level technical role responsible for providing Tier 3 support for hardware, software, and enterprise systems. This role owns the end-user compute lifecycle, including the imaging, deployment, and refresh of PCs and laptops.
The position includes administration of SCCM for software deployment, patching, and compliance, endpoint vulnerability management and remediation, and full application lifecycle support. The Service Desk Specialist III is expected to deliver timely, high-quality technical support while maintaining strong documentation and operational standards.
Key Responsibilities
Required Qualifications
Education
Experience
Required Skills and Knowledge
Certifications (Preferred)
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: Negotiable
Description:
Job Title: Service Desk Specialist III
Employment Type: Full-time
Job Function: IT Support / Endpoint Management / Service Desk
Work Location: Phoenix, AZ 85034
Job Summary
The Service Desk Specialist III is a senior-level technical role responsible for providing Tier 3 support for hardware, software, and enterprise systems. This role owns the end-user compute lifecycle, including the imaging, deployment, and refresh of PCs and laptops.
The position includes administration of SCCM for software deployment, patching, and compliance, endpoint vulnerability management and remediation, and full application lifecycle support. The Service Desk Specialist III is expected to deliver timely, high-quality technical support while maintaining strong documentation and operational standards.
Key Responsibilities
- Provide Tier 3 support for hardware, software, and enterprise systems
- Own and manage the end-user compute lifecycle, including imaging, deployment, and device refresh
- Administer SCCM for:
- Software deployment
- Patch management
- Compliance and reporting
- Perform endpoint vulnerability management and remediation
- Provide application lifecycle support, including deployment, updates, and retirement
- Maintain, update, and contribute to technical documentation and knowledge base articles
- Perform additional related duties as assigned
Required Qualifications
Education
- Vocational school or some college coursework required; Information Technology or Information Systems preferred
- Bachelor's degree in an IT-related field preferred
Experience
- Minimum of 6 years of progressive IT support experience
- At least 3 years of experience in endpoint management and SCCM administration
- Experience supporting financial services environments preferred
Required Skills and Knowledge
- Advanced troubleshooting and problem-solving skills across:
- Hardware
- Operating systems
- Enterprise applications
- Expertise in end-user compute lifecycle management (imaging, deployment, refresh)
- Strong SCCM administration experience for software deployment, patching, and compliance
- Experience with endpoint vulnerability management and remediation
- Application lifecycle support experience (deployment, updates, retirement)
- Familiarity with PowerShell scripting for automation
- Strong customer service orientation and technical reasoning skills
- Excellent written and verbal communication skills
- Effective time management and task prioritization abilities
Certifications (Preferred)
- CompTIA A
- ITIL Foundation
- Microsoft 365 Endpoint Administrator
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!