What are the responsibilities and job description for the End User Support Analyst - II position at Judge Group, Inc.?
Job Details
Location: Irving, TX
Salary: $30.00 USD Hourly - $35.00 USD Hourly
Description:
Position: End User Support
Location: Irving, TX
Responsibilities:
MUST HAVE SKILLS (Most Important):
DESIRED SKILLS:
EDUCATION/CERTIFICATIONS:
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $30.00 USD Hourly - $35.00 USD Hourly
Description:
Position: End User Support
Location: Irving, TX
Responsibilities:
- Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
- They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to provided SLA's.
- Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
- Ability to support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.
- Provide exceptional customer service in person, via phone and email as necessary.
- Resolve help desk issues including troubleshooting hardware and software issues.
MUST HAVE SKILLS (Most Important):
- 3-5 years' experience troubleshooting desktop computing environments (hardware, Windows operating system, networking).
- 3-5 years' experience with Google Sheets
- Efficient time management skills to prioritize and track multiple tasks
- Willingness to work evenings, weekends, and holidays
DESIRED SKILLS:
- Experience working in At Your Service
EDUCATION/CERTIFICATIONS:
- Associates degree in the IT field or equivalent work experience required
- Technical certifications such as Comptia A , Comptia Net desired
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $30 - $35
