Store & Membership Manager

Job Overview

We are seeking an energetic and detail-oriented Store & Membership Manager to lead our flagship boutique in Oak Bluffs. The manager will be responsible for retail operations and foster a vibrant customer experience. This dynamic role combines store management, membership program oversight, and team leadership to drive sales, enhance customer satisfaction, and ensure operational excellence. The ideal candidate will thrive in a high-touch environment, possess strong managerial skills, and be passionate about building lasting relationships with customers, design partners, and team members alike. This paid position offers an exciting opportunity to make a significant impact within a thriving retail setting.

Responsibilities

• Be the face of the store in the shoulder island season September - December; be available on shift on the floor Thursday - Monday 11-6pm; and checking daily online orders and shipping orders as required.
• Oversee daily store operations, including inventory management, merchandising, and sales floor presentation to ensure a welcoming shopping environment.
• Lead, motivate, and supervise retail staff to achieve sales targets while maintaining high standards of customer service and operational efficiency.
• Interview, hire and train seasonal staff April - August and manage the schedule to ensure we have floor coverage for our biggest selling season.
• Manage membership programs by promoting sign-ups, maintaining accurate records, and engaging members with personalized service.
• Conduct employee orientation, training, and development sessions to enhance team skills in sales techniques, POS systems, and customer engagement.
• Manage purchasing decisions, pricing strategies, and stock replenishment to optimize inventory levels and reduce shrinkage.
• Utilize POS (Point of Sale) systems for transactions, cash handling, and sales reporting while ensuring accuracy in bookkeeping and payroll processes.
• Implement effective shift management practices, including scheduling staff coverage and monitoring performance metrics to meet operational goals.

Requirements

• Proven experience in retail management or store supervision within the retail and boutique hospitality industry.
• Strong personal conviction around a commitment to excellence and experience of clients. An ability to pay attention to details and understand the details that matter to deliver the experience for every guest.
• Proven leadership skills with demonstrated success in team management and employee development.
• Excellent communication skills; bilingual or multilingual abilities are a plus for serving diverse customer bases.
• Ability to have direct and warm conversations or negotiate with employees, partners or designer. Ability to kindly set boundaries.
• Proficiency in POS systems, inventory control software, and basic math for cash handling and sales calculations.
• Experience with recruiting, interviewing, onboarding new employees, and managing payroll processes.
• Knowledge of merchandising techniques, pricing strategies, and inventory management best practices.
• Ability to handle multiple responsibilities efficiently with excellent time management skills. Communication of issues quickly - operate with highest levels of transparency and integrity.
• Previous assistant manager or supervisory experience is highly desirable. Experience in seasonal destinations preferred.

Join us as a Store & Membership Manager to lead our team toward excellence while creating memorable shopping experiences for our customers! Your leadership will be instrumental in driving success across all facets of store operations—empowering your team and delighting our valued members every day!

Pay: $52,151.52 - $62,806.13 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: Hybrid remote in Oak Bluffs, MA 02557

Salary : $52,152 - $62,806