Front Counter Parts Specialist

Front Counter Parts Specialist

Do you have extensive knowledge of automotive or trailer parts and looking for a position with great benefits? Want to work with a close-knit team that supports and values each other? JTI is like a family. There’s no corporate feel. We have a growth mentality—expanding and always building new skills—and we want you to grow with us.

The Front Counter Parts Specialist’s main duty is to determine the customer’s needs based on parts inspection and conversation, including in person, over the phone and via our web-based text-to-chat platform. The parts specialist must also act as cashier and ring up customers.

The Front Counter Parts Specialist also provides a welcoming environment for customers and essentially acts as the first point of contact with the public. They do this by greeting and triaging customers, phone calls, text queries and sales to achieve a uniform and consistent positive customer experience.

This is a great position for someone who has worked as an auto mechanic or auto parts specialist and has trailer knowledge, for example.

If you don’t have previous experience working as a cashier we will train you. If you only know the basics of trailers and towing we still encourage you to apply, and we may be able to train you on specifics. Applicants with more extensive knowledge of trailers and towing will have the greatest advantage in the hiring process.

JTI Trailers is Cleveland’s premiere trailer dealership, founded in 1935. We service, repair, perform maintenance and inspections on non-CDL trailers. We also install and service trailer hitches and snow and ice equipment.

Minimum Qualifications

· Education Required: High School Diploma.

· Experience Required: Experience in automotive or trailer parts sales.

· Strong verbal and written English communication

· Basic mechanical knowledge of trailers/towing accessories

· Strong organizational skills and attention to detail

· Computer skills: Typing, data entry, file organization, general computer skills.

· Working with cash: able to make change quickly and without difficulty.

· Multitasking: Able to work on several projects at once and able to handle continuous interruptions, either from coworkers or by the telephone.

· Independent analytical and problem-solving skills

· Physical Requirements: Standing, sitting, and walking for 8 hours per day. Must be able to lift 75 lbs.

· Use of basic measuring tools including tape measure.

Preferred Qualifications

These are not requirements but may give you an advantage in the hiring process.

· 2-3 years experience in an automotive setting or trailer setting

· Customer service experience

· Ability to communicate in Spanish is a BIG plus.

· Previous experience as a cashier is also a plus.

· Experience filing or clerical experience is a plus

Compensation

Pay is hourly, commensurate with experience. You will also receive a commission on sales.

Benefits offered for full time employees after 30 days:

• 95% paid Medical Insurance (Medical Mutual).
• Supplemental Benefits including Life Insurance, Supplemental Accident Coverage, Critical Illness and Disability
• 100% paid Dental Insurance.
• 100% paid Vision Insurance.
• 100% paid Tele-Health.
• 401k Plan with 4% matching annually.
• One (1) week paid vacation during the first two (2) years of service; Two (2) weeks paid vacation for the third through eighth year of service; Three (3) weeks for more than eight years of service.
• Six (6) paid holidays each year; (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day).
• Sam’s Club membership.

Responsibilities – the key responsibilities for this position include:

· Determine customer needs based on parts inspection and/or description of malfunction.

· Inform, educate and sell customers on the use, features and substitutions of parts and products.

· Examine returned parts for defects, and warranty qualifications.

· Prepare invoices and receive payment or obtain credit authorization for customers as needed.

· Stock, organize and price products on the showroom shelves on a daily basis.

· Complete and adjust a 50 item inventory cycle count on a weekly basis.

· Deliver adjustment reports to the Parts Manager.

· Maintaining a well-groomed, professional appearance, appropriate for the position and situation.

· Assist the Parts Manager in the training of all new employees as requested/required.

· Helps to attain or exceed the established revenue and profit goals for the store.

· Responsible for running an accurate cash register and controlling all money in the proper manner as instructed by the Parts Manager.

· Acts upon all customer complaints. Refers all unsettled complaints to the Parts Manager.

· First point of contact with the public as Public Relations and Customer Service Representative. Greet customers in a friendly and professional way and help them to the appropriate person/area/department.

· Screens incoming telephone calls and walk-in visitors.

· Answers telephone calls within four (4) rings, routes calls, and takes messages, as necessary.

· Assists in planning and implementing seasonal rotation of Showroom merchandise.

· Performs filing, typing, data entry, and other clerical support to other departments, as assigned by management.

· Prepares and distributes internal communications and serves as a central clearing position for general information.

· Maintaining a well-groomed, professional appearance, appropriate for the position and situation.

· Maintains personal work area, waiting area and showroom in a neat and clutter free condition free from mud/dirt/snow.

Position

· 40 hours per week - Full-time

· Monday through Friday 8 AM to 5 PM; rotating Saturdays 8 AM to 2 PM

About JTI

JTI has been family-owned and family-run for four generations. We are a close-knit shop, like a family—we take care of each other. We have a low turnover, with most of our employees already working here for at least four years. One current employee left for various reasons then decided to come back within a year. This is a very social environment, and it’s informal—anything but corporate. We can have fun, but we get it done. If you’re here, you come on time and you fulfill your responsibilities big and small.

We also have a growth mentality. We have been around for 90 years but we have the energy of a startup, focused on expanding.

If you work here, you’re not just trading your time for money. You want to build skills so you can keep building your earning potential. We will support and encourage those efforts and provide direction for that growth.

To learn more about us, check out our team here https://www.jtiinc.com/staff-employees-trailers-dealership--xstaff

Here are the parts we provide. https://www.jtiinc.com/parts-trailers-dealership--parts

You can see our YouTube for videos of our team in action (as well as products, services, discounts and funny videos). https://www.youtube.com/@jtiinc

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Application Question(s):

• Do you have any prior experience with cars or automotive knowledge? Please describe.

Ability to Commute:

• Bedford, OH 44146 (Required)

Work Location: In person

Salary : $16 - $19