What are the responsibilities and job description for the Office Supervisor, Managed Operations position at JTH Tax LLC?
Job Title: Office Supervisor Department/Business Unit: Managed Operations Reports to: Regional Leadership
Status: Seasonal
FLSA Status: Non-Exempt
Job Summary
The Office Supervisor is responsible for overseeing the daily operations of a single Liberty Tax office within the Managed Operations structure. This role provides leadership to office staff, ensures compliance with company procedures, drives operational performance, and delivers exceptional customer service. The Office Supervisor acts as a key liaison between the tax office and Regional Leadership.
Responsibilities/Duties
Office Management:
- Manage day-to-day operations of the office, ensuring effective workflow and a professional environment.
- Oversee staffing, scheduling, and supervision of office employees including Tax Preparers and administrative personnel.
- Monitor and report office performance metrics, addressing any operational issues.
Customer Service:
- Ensure delivery of exceptional client service throughout the tax season.
- Serve as the main point of contact for client concerns, resolving issues quickly and professionally.
- Maintain a clean, welcoming office environment that promotes positive customer experience.
Compliance and Accuracy:
- Ensure adherence to all company policies and procedures.
- Maintain compliance with federal, state, and local regulations applicable to tax operations.
- Monitor return preparation accuracy and assist staff with technical or compliance-related questions.
Staff Leadership and Development:
- Lead recruitment and onboarding of seasonal staff.
- Provide training, coaching, and performance feedback to all office employees.
- Foster a collaborative, high-performing team culture.
Marketing and Community Engagement:
- Execute local marketing strategies to promote office visibility and drive business growth.
- Participate in outreach initiatives to attract new clients and build brand awareness.
Documentation and Reporting:
- Ensure completion and submission of daily operational reports.
- Maintain organized and accurate documentation for client files, employee schedules, and performance metrics.
Qualifications
- Strong leadership and organizational skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Excellent verbal and written communication abilities.
- Customer-focused mindset with strong interpersonal skills.
- Experience using Microsoft Office Suite and tax preparation software.
- Ability to work independently and manage staff performance effectively.
- Must have PTIN or eligible to receive
- Minimum 3 years previous tax preparation experience is preferred
Education and Experience
- High school diploma or equivalent required; associate's degree or higher preferred.
- Minimum of 1-2 years of office management or supervisory experience.
- Prior tax preparation or financial services experience is a plus.
Physical Requirements
Position requires working at a desk or in an office environment for extended periods. May require occasional lifting of supplies up to 25 pounds. Position may also require standing and walking for short periods. Must be able to work evenings and weekends during peak season.
Work Environment
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. While performing the duties of this job, the employee may be exposed to adverse weather conditions for small periods of time.
Employee Acknowledgement
This job description is not intended to be an exhaustive list of responsibilities, skills, duties, or requirements. Liberty Tax Service reserves the right to revise the functions of the job or to require that additional or different tasks be performed when business needs change.
Liberty Tax Service is an equal opportunity employer.