Manager of Airport Services Training

This Is How We Fly

At JSX, we’re not just a lifestyle carrier—we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

About The Role

The Manager of Airport Services Training is responsible for leading the design, delivery, and continuous improvement of Above Wing training programs for Airport Services Crewmembers. This role oversees onboarding, recurrent, and advanced training initiatives while managing a team of instructors responsible for delivering consistent, high-quality learning experiences across the network.

You will partner closely with Safety, Security, Operations, and Station Leadership to ensure all training programs support operational readiness, regulatory compliance, and JSX’s elevated hospitality standards.

This role is based in Dallas, TX and requires on‑site work 4 days per week.

A Day In The Life

Your day will be collaborative and operationally focused, centered around supporting instructors, enhancing training programs, and ensuring Crewmembers are prepared to deliver exceptional service safely and consistently. Additional responsibilities include:

• Oversee the planning, design, and facilitation of Above Wing training programs including onboarding, recurrent, and advanced learning modules
• Ensure training materials align with FAA, Safety, Security, and company policies
• Partner with operational teams to update curriculum, job aids, and training materials
• Lead training initiatives supporting station launches, procedural updates, and operational changes
• Coordinate closely with Below Wing training leadership to ensure alignment across Airport Services programs
• Manage Airport Services Instructors and Training Supervisors responsible for delivering training programs
• Conduct coaching sessions, classroom observations, and performance evaluations to maintain instructional excellence
• Manage instructor scheduling, travel coordination, and training coverage across the network
• Promote instructor development through mentorship and ongoing feedback
• Oversee LMS record accuracy and ensure timely completion of training documentation
• Lead internal audits and quality assurance reviews related to course delivery and compliance
• Partner with Safety and Operations teams to identify training gaps and operational improvement opportunities
• Support onboarding classes and coordinate transitions between classroom and OJT environments
• Track and analyze training performance metrics, completion rates, and instructor feedback
• Provide reporting and recommendations to leadership regarding training readiness and effectiveness
  
  

Why You'll Love This Role

• Lead with Impact: You’ll shape how Airport Services Crewmembers are trained across the entire JSX network
• Develop Future Leaders: You’ll mentor instructors and influence the growth of frontline operational teams
• Drive Operational Excellence: Your work directly supports safety, consistency, and the Customer experience
• Dynamic Environment: From station launches to procedural rollouts, no two days are the same
  
  

What Makes a Successful Manager of Airport Services Training?

We’re Looking For Someone Who Is

• People-Focused: You enjoy coaching, developing, and empowering instructors and Crewmembers
• Operationally Minded: You understand how training impacts frontline execution and operational success
• Collaborative: You partner effectively across departments to drive alignment and consistency
• Adaptable: You thrive in fast-paced operational environments with evolving priorities
• Detail-Oriented: You ensure training programs remain compliant, accurate, and scalable
• Entrepreneurial: You take ownership, act decisively, and continually seek to improve.
  
  

Required Education & Experience

• Bachelor’s degree in Training, Aviation Management, Hospitality, Organizational Psychology, or related field (or equivalent experience)
• 3–5 years of experience in training leadership within aviation, hospitality, or operational environments
• Experience managing instructors or facilitators across multiple locations
• Knowledge of FAA, ACAA, and Airport Services operational procedures
  
  

Preferred Experience

• Experience supporting multi-station operational environments
• Experience with LMS administration and virtual learning tools
• Experience supporting station openings or operational transitions
  
  

Skills, Licenses, & Certifications

• Strong communication, coaching, and leadership skills
• Project management and organizational skills
• Proficiency with LMS systems and Microsoft Office Suite
• Ability to analyze training performance data and identify opportunities for improvement
• Willingness to travel up to 40% to support station launches, OJT, and instructor development
  
  

Pay & Perks

Compensation is $80,000-$90,000 annually. This was established after performing market research and is aligned with our approach to compensation.

• Health Benefits: New Crewmember's become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month. 100% employer paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost.
• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.
• 401(k) match: 50% of your first 8%
• Generous PTO: Take time to recharge with our flexible PTO plan.
  
  

Additional Information

May perform other responsibilities as assigned. Duties and responsibilities may change based on operational needs, regulatory requirements, or business priorities.

JSX is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!