What are the responsibilities and job description for the Helpdesk Analyst position at JSM Consulting?
Job Details
| 84 Months experience on Helpdesk duties, taking calls and dealing with customers and taking Level 2 application related tickets. |
| 36 Months experience of reviewing and enforcement of Security compliance policy and procedure. |
| 36 months experience documenting/writing training materials. |
| 36 Months developing and delivering employee training materials. |
| 36 Months experience troubleshooting access issues/permissions, individual accounts, hardware, and applications. |
| 36 months experience lifting up to 25 lbs. of equipment and running cable over and under furniture. |
| 36 Months experience using Ticket tracking systems (ITSM, Redmine, or equivalent). |
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