What are the responsibilities and job description for the Information Technology Help Desk position at JSL Foods, Inc.?
Department: IT
Position: IT Help Desk/Telecom Tech
Reports To: IT Manager
Location: Los Angeles, CA, In-Person
Position Type: Temp-To-Hire (30-90 days probation period)
Key Responsibilities
• MOST IMPORTANT WE NEED IS LONG TERM COMMITMENT
• Provide day-to-day IT support to employees (in person, by phone, and remotely)
• Troubleshoot and resolve hardware, software, network, and user access issues
• Create, modify, and manage user accounts across cloud and on-prem systems
• Configure, deploy, move, and support desktops, laptops, printers, mobile devices, and peripherals
• Perform telecom and structured cabling work (terminations, testing, installations)
• Support and administer IT systems including:
• Active Directory / Entra ID
• Microsoft 365 (Exchange, SharePoint, Teams, endpoints)
• Azure and virtual environments
• Firewalls, switches, wireless networks, email filtering, backups, and cloud phone systems
• Support and assist with Microsoft Power Platform solutions (Power Apps, Power Automate, SharePoint Lists), including basic troubleshooting, user support, and learning existing business workflows
• Identify, escalate, and respond to potential cybersecurity risks
• Document issues, solutions, configurations, and procedures clearly and accurately
• Work with vendors, ISPs, telecom providers, and consultants; open and follow up on support tickets
• Assist with installation of network equipment, cameras, access points, and related infrastructure
• Research, recommend, and help deploy new IT solutions as business needs evolve
• Coordinate and define scope of work with external contractors
• Maintain organization, prioritize tasks, and meet deadlines consistently
Technical Qualifications (Required unless noted otherwise)
• Minimum 2 years of experience in an IT Support or Help Desk role
• Strong troubleshooting skills across hardware, software, and networks
• Experience supporting:
• Windows Server
• Windows 10/11
• Office 365 / Microsoft 365
• Azure / Power Apps
• Basic understanding of cloud computing and cloud management
• Experience with wireless networks (setup, maintenance, troubleshooting)
• Experience providing remote support using phone and remote-access tools
• Experience supporting enterprise mobile devices (iOS, iPadOS, smartphones)
• Telecom experience (required):
• Structured cabling
• Patch panels
• Switches
• Cameras
• Access points
• Ability to communicate technical issues clearly to both technical and non-technical users
• Advanced proficiency with standard office applications (Word, Excel, Outlook)
Physical & Work Environment Requirements
• Self-motivated, dependable, and accountable for assigned work
• Willing to learn new technologies and continuously improve skills
• Able to work under pressure and manage multiple tasks at once
• Strong sense of ownership and follow-through
• Willing to work flexible hours, including on-call rotation, evenings, weekends, and overtime
• Willing to travel between LA plants and occasionally to Houston, TX
• Ability to lift 50 lbs
• Ability to work on ladders and scissor lifts
• Work performed in a food manufacturing environment with exposure to:
• Production lines
• Industrial equipment
• Robotics, PLCs, and automation systems
• Must pass background check
• Basic computer skills assessment required (minimum passing score: 75%)
• Bilingual English/Spanish (read, write, speak)(Preferred)
• IT certifications (A , Network , Microsoft)(Preferred)
Job Type: Full-time
Work Location: In person
Position: IT Help Desk/Telecom Tech
Reports To: IT Manager
Location: Los Angeles, CA, In-Person
Position Type: Temp-To-Hire (30-90 days probation period)
Key Responsibilities
• MOST IMPORTANT WE NEED IS LONG TERM COMMITMENT
• Provide day-to-day IT support to employees (in person, by phone, and remotely)
• Troubleshoot and resolve hardware, software, network, and user access issues
• Create, modify, and manage user accounts across cloud and on-prem systems
• Configure, deploy, move, and support desktops, laptops, printers, mobile devices, and peripherals
• Perform telecom and structured cabling work (terminations, testing, installations)
• Support and administer IT systems including:
• Active Directory / Entra ID
• Microsoft 365 (Exchange, SharePoint, Teams, endpoints)
• Azure and virtual environments
• Firewalls, switches, wireless networks, email filtering, backups, and cloud phone systems
• Support and assist with Microsoft Power Platform solutions (Power Apps, Power Automate, SharePoint Lists), including basic troubleshooting, user support, and learning existing business workflows
• Identify, escalate, and respond to potential cybersecurity risks
• Document issues, solutions, configurations, and procedures clearly and accurately
• Work with vendors, ISPs, telecom providers, and consultants; open and follow up on support tickets
• Assist with installation of network equipment, cameras, access points, and related infrastructure
• Research, recommend, and help deploy new IT solutions as business needs evolve
• Coordinate and define scope of work with external contractors
• Maintain organization, prioritize tasks, and meet deadlines consistently
Technical Qualifications (Required unless noted otherwise)
• Minimum 2 years of experience in an IT Support or Help Desk role
• Strong troubleshooting skills across hardware, software, and networks
• Experience supporting:
• Windows Server
• Windows 10/11
• Office 365 / Microsoft 365
• Azure / Power Apps
• Basic understanding of cloud computing and cloud management
• Experience with wireless networks (setup, maintenance, troubleshooting)
• Experience providing remote support using phone and remote-access tools
• Experience supporting enterprise mobile devices (iOS, iPadOS, smartphones)
• Telecom experience (required):
• Structured cabling
• Patch panels
• Switches
• Cameras
• Access points
• Ability to communicate technical issues clearly to both technical and non-technical users
• Advanced proficiency with standard office applications (Word, Excel, Outlook)
Physical & Work Environment Requirements
• Self-motivated, dependable, and accountable for assigned work
• Willing to learn new technologies and continuously improve skills
• Able to work under pressure and manage multiple tasks at once
• Strong sense of ownership and follow-through
• Willing to work flexible hours, including on-call rotation, evenings, weekends, and overtime
• Willing to travel between LA plants and occasionally to Houston, TX
• Ability to lift 50 lbs
• Ability to work on ladders and scissor lifts
• Work performed in a food manufacturing environment with exposure to:
• Production lines
• Industrial equipment
• Robotics, PLCs, and automation systems
• Must pass background check
• Basic computer skills assessment required (minimum passing score: 75%)
• Bilingual English/Spanish (read, write, speak)(Preferred)
• IT certifications (A , Network , Microsoft)(Preferred)
Job Type: Full-time
Work Location: In person