What are the responsibilities and job description for the Hotel Operations Supervisor position at JSK Hospitality LLC?
Hotel Operations Supervisor
Location: Mishawaka, IN 46545
Property: Courtyard by Marriott
We are seeking a dedicated and experienced Hotel Operations Supervisor to oversee daily hotel operations and ensure exceptional guest experiences. The ideal candidate will have strong leadership skills, a keen eye for detail, and the ability to manage multiple departments efficiently.
Key Responsibilities
- Supervise and coordinate daily operations across front desk, housekeeping, maintenance, and food & beverage departments.
- Ensure high standards of customer service and guest satisfaction are consistently met.
- Assist in staff training, development, and performance evaluations.
- Handle guest complaints and resolve issues promptly and professionally.
- Monitor inventory levels and coordinate with procurement to maintain adequate supplies.
- Implement and enforce hotel policies, procedures, and safety regulations.
- Prepare and analyze operational reports to identify areas for improvement.
- Collaborate with management to develop strategies for enhancing operational efficiency and guest experience.
- Support budgeting and cost control initiatives.
Qualifications
- Previous experience in hotel operations or hospitality management, preferably in a supervisory role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to multitask and work effectively under pressure.
- Knowledge of hotel management software.
- Problem-solving mindset with attention to detail.
- Flexibility to work various shifts, including weekends and holidays.
Benefits and Perks
- Flexible Schedule
- Paid Time Off
- Hotel Discount Perks
- Medical, Dental and Vision Health Insurance
- Employee Assistance Program (EAP)
Join One of Northern Indiana's Leading Hospitality Groups
We are a rapidly expanding hospitality group in Northern Indiana, operating Marriott, Hilton, and IHG brands. With new properties in Kentucky and Mishawaka, we offer numerous opportunities for growth. If you’re passionate about service and career development, we promote from within and invest in our people—so you can build your future with us.
JSK Hospitality is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
Salary : $16 - $18