Hotel Operations Supervisor

We are seeking a dedicated and experienced Hotel Operations Supervisor to oversee daily hotel operations and ensure exceptional guest experiences. The ideal candidate will have strong leadership skills, a keen eye for detail, and the ability to manage multiple departments efficiently.

Key Responsibilities

• Supervise and coordinate daily operations across front desk, housekeeping, maintenance, and food & beverage departments.
• Ensure high standards of customer service and guest satisfaction are consistently met.
• Assist in staff training, development, and performance evaluations.
• Handle guest complaints and resolve issues promptly and professionally.
• Monitor inventory levels and coordinate with procurement to maintain adequate supplies.
• Implement and enforce hotel policies, procedures, and safety regulations.
• Prepare and analyze operational reports to identify areas for improvement.
• Collaborate with management to develop strategies for enhancing operational efficiency and guest experience.
• Support budgeting and cost control initiatives.

Qualifications

• Previous experience in hotel operations or hospitality management, preferably in a supervisory role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and work effectively under pressure.
• Knowledge of hotel management software.
• Problem-solving mindset with attention to detail.
• Flexibility to work various shifts, including weekends and holidays.

• Flexible Schedule
• Paid Time Off
• Hotel Discount Perks
• Medical, Dental and Vision Health Insurance
• Employee Assistance Program (EAP)