What are the responsibilities and job description for the Hotel Bistro Server - part time (with tips) position at JSK Hospitality LLC?
Join One of Northern Indiana's Leading Hospitality Groups ***This job is at the Courtyard Marriott DTSB***
As one of the premier hospitality groups in Northern Indiana, we are proud of our rapid growth and strong reputation for excellence in guest service and team development. We own and operate Marriott, Hilton, and IHG Brands. With multiple properties and new locations on the horizon, we are expanding quickly—and so are the opportunities for our team members. Our newest acquisitions include two hotels in the Kentucky market and two in Mishawaka!
If you have a heart for service, a passion for hospitality, and a drive to grow, you’ll feel right at home with us. We believe in promoting from within, recognizing potential, and investing in our people. Here, you’re not just filling a role—you’re building a career with a company that values your contributions and is committed to your success.
Job Summary:
The Server is responsible for delivering exceptional dining experiences for hotel guests by providing efficient, friendly, and high-quality service in the hotel’s restaurant or banquet facilities. This role involves greeting guests, taking food and beverage orders, serving meals, and ensuring guest satisfaction with their dining experience. Servers work closely with kitchen and bar staff to deliver a smooth, enjoyable, and memorable guest experience.
Key Responsibilities:
- Guest Service & Interaction:
- Greet guests in a friendly and welcoming manner, ensuring a positive first impression.
- Provide menus, answer questions about menu items, and make recommendations based on guest preferences.
- Take food and beverage orders accurately and enter orders into the point-of-sale (POS) system.
- Ensure that guests’ food and beverage orders are served in a timely and efficient manner.
- Anticipate guest needs and offer assistance during the dining experience, checking on guests regularly to ensure their satisfaction.
- Food & Beverage Delivery:
- Deliver food and beverages to guests, ensuring all orders are complete and served in accordance with hotel standards.
- Monitor food presentation to ensure it meets hotel and guest expectations.
- Clear and clean tables promptly after guests have finished their meals and reset tables for the next guest.
- Ensure proper handling and presentation of alcoholic beverages according to company policies.
- Collaboration with Kitchen & Bar Staff:
- Communicate guest requests and special dietary needs to the kitchen and bar staff.
- Work closely with the kitchen team to ensure timely delivery of orders and resolve any issues with food preparation or special requests.
- Coordinate with bartenders to ensure accurate and timely preparation and delivery of drinks.
- Handling Payments & Transactions:
- Process guest payments accurately, including cash, credit cards, and room charges.
- Present checks to guests and collect payment, ensuring a smooth and friendly transaction.
- Handle tips and gratuities in accordance with company policies.
- Health, Safety, and Sanitation Standards:
- Maintain a clean and organized work area, including dining tables, serving stations, and floors.
- Ensure that food safety and sanitation guidelines are followed at all times, including proper food handling, storage, and disposal.
- Follow all health and safety regulations, including those related to alcohol service, hygiene, and cleanliness.
- Team Collaboration:
- Work as part of a team to ensure efficient service and a positive guest experience.
- Assist fellow servers, kitchen staff, and other hotel employees when necessary to provide exceptional service to guests.
- Report any issues or concerns to the supervisor or manager to resolve them quickly.
- Special Events & Banquet Service:
- Assist with set-up and breakdown of banquet functions and special events, as needed.
- Ensure that banquet guests receive timely service, and their dining experience is managed effectively.
Qualifications:
- Education & Experience:
- High school diploma or equivalent required.
- Previous experience as a server in a hotel or restaurant environment is preferred.
- Knowledge of food and beverage service procedures and basic menu knowledge is a plus.
- Alcohol service certification (where required by local law) is preferred.
- Skills & Knowledge:
- Strong interpersonal and communication skills to interact with guests, team members, and management.
- Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail.
- Knowledge of food and beverage offerings, including the ability to recommend dishes and pair wines or beverages.
- Ability to handle customer complaints or concerns professionally and efficiently.
- Basic math skills for handling checks and payments.
- Personal Characteristics:
- Friendly, outgoing, and professional demeanor.
- Strong work ethic and the ability to work effectively both independently and as part of a team.
- Positive attitude and a customer-focused approach to service.
- Ability to remain calm under pressure and adapt to changing situations.
Physical Demands:
- Ability to stand and walk for long periods of time.
- Ability to lift and carry trays, plates, and glasses (up to 50 pounds).
- Ability to bend, stoop, and kneel as required.
- Ability to work in a fast-paced, dynamic environment with flexibility in hours, including evenings, weekends, and holidays.
JSK Hospitality is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.