What are the responsibilities and job description for the Hotel Operations Supervisor position at JSK Hospitality LLC?
Join One of Northern Indiana's Leading Hospitality Groups
As one of the premier hospitality groups in Northern Indiana, we are proud of our rapid growth and strong reputation for excellence in guest service and team development. We own and operate Marriott, Hilton, and IHG Brands. With multiple properties and new locations on the horizon, we are expanding quickly—and so are the opportunities for our team members. Our newest acquisitions include two hotels in the Kentucky market and two in Mishawaka!
If you have a heart for service, a passion for hospitality, and a drive to grow, you’ll feel right at home with us. We believe in promoting from within, recognizing potential, and investing in our people. Here, you’re not just filling a role—you’re building a career with a company that values your contributions and is committed to your success.
Job Summary:
The Operations Supervisor is responsible for overseeing the day-to-day operations of the hotel, ensuring smooth and efficient functioning of all departments. This includes managing guest services, housekeeping, front desk, maintenance and food and beverage operations where applicable, to ensure guest satisfaction, operational efficiency, and adherence to hotel standards. The Operations Supervisor plays a key role in assisting the General Manager in managing staff, developing operational strategies, and ensuring a positive guest experience while achieving hotel goals and financial objectives.
Key Responsibilities:
- Assist the General Manager
- Staff Management
- Manage staffing levels and schedules to meet the needs of the hotel while controlling labor costs.
- Collaborate with the Human Resources department to recruit, hire, and retain top talent.
- Guest Satisfaction
- Respond to guest complaints, issues, or special requests and ensure resolution in a timely and professional manner.
- Financial Operations
- Work closely with the Sales and Marketing teams to implement strategies that drive revenue growth, such as promotions, special offers, and events.
- Health, Safety, and Compliance for guests, employees and hotel
- Process Improvement and Quality Control
- Ensure brand standards
- Conduct regular inspections of guest rooms, public areas, and facilities to ensure that the hotel meets cleanliness and service standards.
- Respond to hotel and staff emergency calls
Qualifications:
- Skills & Knowledge:
- Prior hotel experience across multiple departments preferred.
- Prior supervisory or leadership experience preferred.
- Excellent customer service skills with the ability to handle guest complaints and concerns in a professional manner.
- Ability to manage multiple tasks and prioritize effectively.
- Strong communication and interpersonal skills, with the ability to work well with hotel staff, guests, and management.
- Personal Characteristics:
- Highly organized, with a keen eye for detail.
- Ability to think critically and make decisions under pressure.
- Professional appearance and demeanor.
- Flexible and adaptable in a fast-paced, dynamic work environment.
- Results-driven, with a focus on achieving operational goals and maximizing guest satisfaction.
Physical Demands:
- Ability to sit or stand for extended periods of time.
- Ability to walk and move throughout the hotel property as needed.
- Ability to lift and carry up to 50 pounds (e.g., office supplies, equipment).
Benefits and Perks:
- Flexible Schedule
- Paid Time Off
- Hotel Discount Perks
- Medical, Dental and Vision Health Insurance
- Employee Assistance Program (EAP)
JSK Hospitality is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.