What are the responsibilities and job description for the Partner Solutions Associate (Customer Service Rep) position at JSI?
Department: Broadband - Network Engineering Services
Location: Madison, MS
JSI invites you to join our team as a Partner Solutions Associate on our Partner Solutions team in Madison, Mississippi, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.
Position Overview:
As a Partner Solutions Associate, you will be responsible for engaging with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships. In this role, you will collaborate with our partners to assist in the delivery and implementation of tailored solutions that align with our partners’ goals to best serve them and their customers.
Responsibilities
- Bridge internal teams and external partners to ensure seamless execution and optimize partner performance.
- Respond quickly to customer inquiries via in-person, phone, email, and live chat, ensuring high-quality service.
- Provide professional and accurate responses to customer inquiries regarding partner products, services, policies, quotes, orders, status, complaints, and returns.
- Ensure the confidentiality and security of all partner account information and business details.
- Schedule and coordinate technicians for partner onsite locations to ensure timely and efficient installations.
- Resolve customer issues efficiently and escalate when necessary, ensuring customer satisfaction.
- Additional duties as outlined by management.
Required Qualifications:
- Associate’s degree in business, marketing, communications, or a related field, or equivalent work experience in a related role.
- 2 years of experience in a customer-facing role.
- Comprehensive knowledge of Microsoft Office Suite (Word, Excel, etc.).
- Excellent communication, both verbal and written, and proficient in English.
- Proven experience in a corporate environment.
- Willingness and ability to travel as needed, as well as a valid U.S. driver’s license in good standing, are required.
- Familiarity with CRM or ticketing systems.
- Ability to sit or stand for extended periods while using computer keyboard, and/or mouse, or phone.
- Regularly requires manual dexterity, visual activity, verbal communication, and auditory skills.
- Capable of driving to partner locations when required.
- Competitive salary performance-based bonuses.
- Comprehensive benefits package (medical, dental, vision, 401(k)).
- Generous PTO and travel support.
- Ongoing professional development and educational opportunities.
