Product Solutions Manager-Servers, Data Center

Johnson Service Group is seeking a Technical Product Solutions Manager with software and server experience for a financial services organization in Orange County California.

On-site position will transition to hybrid after 6 months.

Work Schedule: Monday- Friday, 8:00am-5:00pm

Salary Range: $55- $62.50 per hour. DOE

Position Summary:

Demonstrated knowledge and experience building servers in data center environments. Experience in taking full ownership of problem resolution for software end-users.

Responsible for the coordination and oversight in the development of company software products and service offers from concept through deployment. Coordinates the process of defining, documenting, and prioritizing ongoing projects within the department. Collaborates with a variety of internal and external stakeholders, including Clients, Programming, Implementations, Computer Operations, Sales, Marketing, Client Services, and Support, to scope out the overall components of company products and services to the outside market.

Demonstrated knowledge and experience building servers in data center environments.

Prior duties and responsibilities should include:

• Designed and deployed a new virtual server hosting solution, in a data center, from start to finish.
• Provided user-facing support to troubleshoot application hosting issues.
• Responded to increased business needs by sizing, procuring, and installing server components such as RAM, CPU, and Storage.
• Hands-on experience with VMware, Linux, Windows Server, and SAN storage solutions preferred.

Essential Position Functions:

• Develops and maintains a continually up-to-date Product/Offer Definition for current and future products & services, with clearly-defined, agreed-upon data pertaining to product features, feature descriptions, integrations, service scope, release versions and dates, product pricing, and competitive positioning.
• Acts as a liaison between multiple departments including Programming, Computer Operations, Sales, Implementations and other resources (i.e. user groups) to gather, document, analyze, organize, and prioritize market needs, and new application integrations. Schedules and facilitates regular periodic roadmap review meetings.
• Prepares and/or reviews and approves all Product briefs (which provide the content for material prepared by other departments such as Sales). Prepares and communicates new product releases and their release notes.
• Solicits routine, continual input from a defined base of clients to ensure that company understands the needs of existing clients and prospective future clients. At the same time, stays abreast of general market and industry trends, ensuring that client's product roadmap and enhancements are optimally aligned between general market needs and those of existing clients.
• Uses market feedback to move the product forward, through a combination of in-house or third-party deliverables (assessing relevant “build versus buy” decisions).
• Coordinates with relevant team members to develop and manage Product Training curriculum, including scope of training classes available, dates of availability, venue, and related costs as applicable.
• Coordinates with Application Development to define each new project or phase of development. Works with a business analyst to review the scope of work and obtain approval from software development team and stakeholders on the metrics of the project.

Education, Experience, Skills and Abilities:

• High School Diploma or Equivalent Experience required.
• Previous financial industry and customer service experience preferred.
• Bachelor’s degree or equivalent work experience.
• Strong communication, time management, collaboration, planning, and business and technical writing skills are required.
• Experience in project management and software development preferred. In-depth knowledge of credit union service delivery channels required.
• Advanced experience with Microsoft Applications – including Word, Excel, Project, Outlook, PowerPoint, and Visio.
• Ability to research, analyze, and document findings related to new products, processes, and services, including the ability to extrapolate Member acceptance, impact on other departments, and financial implications..
• Must be able to perform complex analysis and produce professional documentation with recommendations. A strong bias for action is essential.

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.