Customer Engagement Representative

Johnson Service Group, a nationally recognized recruiting firm, is seeking an onsite Customer Engagement Representative for our industrial manufacturing client in Ladson, SC.

Responsibilities

• Process customer orders/changes in system according to established department policies and procedures. Provide customer with order acknowledgements
• Validates orders entered in the system are correct prior to repair and shipping to customer.
• Update and distribute weekly status reports to customers.
• Update customer mandated portals / interface.
• Alert appropriate departments of any potential delivery problems.
• Serve as point-of-contact for shipping broker for international customers.
  
  

Requirements

• High School Diploma
• Prior experience resolving customer related issues, improving processes, and helping in efficiency
• Proficient in Microsoft Office with concentration in Excel, Word and PowerPoint.
• General comprehension of contract terms and conditions
• Ability to work in a team environment and independently
• Courteous, clear, and professional
• Outstanding communication and relationship-building skills
• Demonstrated analytical and problem-solving skills.
• Must be able to prioritize multiple tasks and manage time efficiently.
• Must be able to work well with internal customers and all levels of management.
• Experience placing and reviewing purchase orders.
  
  

Additional Information

• Contract position expected to be one year in length
• Medical benefits available through JSG following 30 days of employment
• Paid holidays after 30 days of employment
• First shift Hours (7:00am – 3:30pm, M – F)
  
  

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.