What are the responsibilities and job description for the Temporary To Hire IT Support Technician I position at JS West & Co?
Our Story
Most people like to be a member of a family and a part of the team. Here at JS West that is exactly what you’ll experience. JS West & Companies is all about family. We’re family owned and operated and have been for more than a century. Our whole philosophy of business embraces the bonds, trust and loyalty found in the family unit and extends to our family of employees, customers and community.
There is an exciting and inviting opportunity for an Temporary To Hire IT Support Technician I to be based in our Corporate Office. The IT Help Desk Support will take initial steps to help the company with any IT needs that arise. Reporting directly to the IT Manager, in this position you will be responsible for taking telephone, email, and help desk inquiries from staff in order to analyze, troubleshoot, and resolve system hardware, software, and networking issues.
Summary: The IT Support Technician I provides first-line technical support for JS West staff via walk-in, telephone, and service tickets. The ideal candidate is detail oriented, possesses strong problem-solving abilities, excels at task management, is an excellent communicator, and is eager to learn.
Essential Duties and Responsibilities:
- Triage incoming support requests.
- Troubleshoot and resolve support requests within the parameters of the Service-Level Agreement (SLA).
- Maintain continued communication with staff while working through support requests.
- Continually revise and expand support documentation to streamline future support engagements.
- Deploy workstation IT equipment such as PC’s, laptops, printers, and scanners in accordance with company standards.
- Troubleshoot basic networking issues and escalate to networking team with relevant findings.
- Install, support, and troubleshoot fleet vehicle IT equipment.
- Assist poultry staff in troubleshooting high-priority technical issues related to egg processing.
- Occasional travel to multiple facilities to provide IT support.
- Complete projects as assigned.
- Maintain a spirit of innovation, excellence, and iterative improvement.
Knowledge, Skills and Abilities
- Familiarity with Microsoft Windows 10/11 and Microsoft 365 productivity suite in a corporate environment.
- Understanding of common IT management tools such as:
- a. Endpoint protection Antivirus
- b. Mobile Device Management (MDM)
- c. Active Directory (AD)
- d. Asset Management
- e. Microsoft RemoteApp and remote desktop
- Familiarity with computer hardware component assembly and troubleshooting.
- Basic understanding of TCP/IP, Internet Protocol v4, Domain Name Service (DNS), and common Wi-Fi technologies.
- Strong written and verbal communication skills.
Job Prerequisites and Credentials:
- High School Diploma
- Associate’s degree in information technology related field, OR two (2) years of experience in technical support or related field.
- Certifications such as CompTIA A , Network , Security , or relevant vendor-specific certifications are not required, but are preferred.
- Must have a valid driver’s license.
- Ability to lift 40 pounds.
Work Environment and Special requirements:
- Occasional work in dusty environments
- Occasional work in loud environments
Please send resumes to arivera@ jswest.com or fax to 209-569-5063
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Work Location: In person
Salary : $25 - $30