Commercial Landscape Account Manager

Job Overview
The Account Manager is the primary contact for clients. This role builds long-term relationships that fosters client satisfaction and retention, grows the portfolio the right way through ancillary sales and price increases, and ensures quality service.

You’d be responsible for:

• Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio; look for ancillary opportunities outside the portfolio to grow the book of business and overall growth for the branch.
• Develop accurate estimates and takeoffs for both new and existing clients as needed
• Ensure design and bid for proposed enhancement projects are delivered to clients in a timely manner
• Generate referrals from existing client base and communicate to the Business Developer
• Develop and maintain long-term relationships with clients focusing on all pertinent points of contact
• Develop and maintain a schedule to perform “site walkthroughs” during formal meetings with customers to ensure quality and service expectations are met
• Lead and facilitate the resolution of client issues or concerns as needed
• Ensure renewals of each account within the assigned client portfolio
• Proactively listen to potential site enhancement needs of existing clients
• Communicate regularly with the Operations Manager to ensure client needs and expectations are consistently met or exceeded
• Coordinate consistent and timely site visits with Operations Manager to review site quality and to ensure that client expectations are met
• Support the efforts for hiring, training and coaching the field crews that support the assigned portfolio
• Promote compliance of all safety regulations and policies
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
• Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings
• Maintain satisfactory accounts receivable levels and CRM account notes as appropriate
• Coordinate with the Branch Administrator to ensure databases are consistently updated with current client information
• Other tasks and duties as assigned by Branch Manager

You might be a good fit if you have:

• Associate degree in a business-related field or equivalent experience.
• Minimum of 3 years of prior customer service, management, and leadership experience with an organization in the landscaping industry or local marketplace.
• Effective written and verbal communication skills.
• Ability to coach, develop and foster a teamwork environment.

Work Environment:

• This role will either be remote or be based in an office environment.
• This role includes routinely traveling in a car.

Pay: $55,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Paid time off

Work Location: In person

Salary : $55,000 - $90,000