What are the responsibilities and job description for the Assistant Manager/Sales Associate position at JRC Ace Hardware Group?
Job Overview
ACE Hardware is seeking a motivated, customer-focused Assistant Manager to help lead daily store operations and support our commitment to exceptional customer service. The Assistant Manager works closely with the Store Manager to drive sales, develop team members, maintain store standards, and ensure a positive shopping experience for every customer.
This role is ideal for an energetic leader who enjoys working in a fast-paced retail environment, coaching employees, solving problems, and helping customers find the right solutions for their home improvement, hardware, lawn and garden, paint, plumbing, electrical, and seasonal needs.
Key Responsibilities
- Assist in managing daily store operations to ensure efficient and profitable performance.
- Provide outstanding customer service and promote the ACE Helpful Promise.
- Lead, train, coach, and motivate store associates to achieve sales and customer service goals.
- Assist with hiring, onboarding, scheduling, and performance management of team members.
- Support inventory management, including receiving, stocking, merchandising, cycle counts, and inventory control.
- Maintain attractive product displays and ensure shelves are fully stocked and organized.
- Monitor store appearance, cleanliness, safety, and compliance with company policies and procedures.
- Assist customers with product selection, project recommendations, and special orders.
- Handle customer concerns and resolve issues professionally and promptly.
- Support promotional events, seasonal resets, and marketing initiatives.
- Operate point-of-sale systems and oversee cash handling procedures.
- Analyze sales performance and help implement strategies to increase revenue and profitability.
- Ensure compliance with all safety regulations and loss prevention procedures.
Qualifications
- Previous retail management, assistant management, or supervisory experience preferred.
- Experience in hardware, home improvement, building materials, garden center, or related retail environments is highly desirable.
- Strong leadership, communication, and interpersonal skills.
- Excellent customer service and problem-solving abilities.
- Ability to train and develop employees in a positive and professional manner.
- Basic computer skills and familiarity with retail point-of-sale systems.
- Strong organizational skills with attention to detail.
- Ability to multitask and perform effectively in a fast-paced environment.
- Must be able to lift up to 50 pounds and perform physical tasks including standing, walking, bending, climbing, and stocking merchandise.
Benefits
- Competitive salary based on experience
- Paid time off and holiday pay
- Employee discount
- Career advancement opportunities
- Ongoing training and professional development
- Supportive and team-oriented work environment
Why Join ACE Hardware?
At ACE Hardware, we pride ourselves on being "The Helpful Place." Our team members are dedicated to providing knowledgeable advice and outstanding service to our customers and communities. If you are passionate about retail leadership, customer service, and building a successful team, we encourage you to apply today.
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $16