Document Control Specialist

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The Opportunity:

JR Automation, a Hitachi Group Company, is driven to deliver customer success worldwide. We provide intelligent automated manufacturing and distribution technology solutions that transform how the world's leading manufacturers make and distribute products. Our strength is our people and we're always looking to get stronger across North America, Europe, and Asia. Join us as a Document Control Specialist in Holland, MI as we work together to bring innovative automation solutions to life.

Location Type: This is a full time, salary position in Holland, MI.

What We Offer:

• Competitive wages, medical benefits starting your first day, and paid parental leave

• Opportunity to work on customized, 1-of-1 automation projects

• A collaborative, engineering-driven environment

• Career growth and skill development opportunities

• A role where craftsmanship and quality truly matter

• Work with cutting edge and innovative technologies

Role Overview

The Document Control Specialist supports and continuously improves the Quality Management System (QMS) by managing controlled documentation, supporting ISO 9001:2015 compliance, and participating in internal and external audits. The position partners cross-functionally to ensure quality standards, drive process improvements, and support continuous improvement initiatives across the organization.

How You'll Make an Impact:

QMS & Documentation Management

• Serve as the QMS documentation subject-matter expert (SME), providing guidance on documentation requirements, adequacy, and compliance status.

• Lead cross-functional teams of process owners, content experts, and functional SMEs through document harmonization efforts, including coordination of multiple change requests.

• Communicate document changes and administer employee notifications.

• Evaluate business processes to ensure compliance with quality requirements and evolving business needs; facilitate or participate in continuous improvement initiatives.

• Manage master project folder templates and support teams during project folder compliance audits.

• Assist with administration and ongoing maintenance of the organizational Knowledge Base database.

ISO 9001:2015 & Site Compliance

• Support the Quality Manager in maintaining site compliance with ISO 9001:2015 requirements.

• Train management and employees on ISO 9001:2015 standards and QMS expectations.

• Support Quality and Regulatory plans, implementation, and capability-building efforts as the business grows.

Internal & External Audit Support

• Prepare and conduct training for Internal Auditors, providing continuous guidance throughout the internal audit program.

• Support all aspects of the internal audit system, including planning, scheduling, execution, reporting, and follow-up corrective action.

• Participate in quality audits and lead audit teams when required.

• Identify areas of compliance and recognize opportunities for improvement.

• Assist with follow-up audits, observations for improvement (OFIs), and corrective action resolution.

• Support all phases of external audits, including certification and surveillance audits.

• Assist the Quality Manager with preparation for, participation in, and follow-up activities related to customer or registrar audits and site visits.

Continuous Improvement & Lean Support

• Support Continuous Improvement (CI) initiatives, including administration of the CI intranet page and LeanDNA tools.

• Facilitate Lean tools and methodologies, such as process mapping and other visual management techniques.

• Assist with corrective and preventive action (CAPA) processes.

Cross-Divisional Collaboration

• Provide quality support and best-practice sharing across all JR divisions when requested, driving alignment, synergies, and consistency

Note: This list of responsibilities is inclusive; however, it is intended to be a guideline for activities.

What You'll Bring:

• Bachelor's Degree preferred, Associate's Degree required.

• 1-3 years of working experience in Document Control or related role building and maintaining QMS.

• Experience auditing to ISO 9001:2015 or similar standard

• Can write accurate technical documents with clarity, concision, and consistency.

• Can produce documents that serve the needs of appropriate audiences, as well as edit documents created by others to ensure overall quality and professionalism.

• Can confidently communicate and collaborate through a variety of mediums with a variety of employees, ranging in function and personality. Can collect feedback from varying stakeholders and integrate and/or moderate ideas to produce quality documents and document management.

• Possesses the ability to identify and rectify inconsistencies, gaps, or other areas for improvement in all internal documents.

• Attention to detail must be executed regarding content, formatting, grammatical accuracy, and document deliverables.

• Ability to stay on task while ensuring a variety of activities can be completed within deadlines.

• Able to serve as a technical resource regarding document standards and functionality.

• Able to quickly learn technical terms well enough to write with and about them.

• Able to work through problems that do not have a clear answer.

Disclaimer: JR Automation requires candidates to successfully complete a 10-panel drug screen, physical examination, and background check.

Company Overview:

At JR Automation, A Hitachi Group Company, we discover potential, reimagine limits, and advance industry. When faced with a problem, we find a solution. Together, we push what's possible to automate for tomorrow.

Join our team of 2,000 at one of our 20 facilities around the world and be a part of the most experienced team of advanced automation integrators.

Fueled by Possible.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at JR Automation, please send the nature of request and contact information to jrcareers@jrautomation.com. Queries other than accommodation requests will not be responded to.