Aftermarket Program Manager

Job Description

Position Summary

Oversees multiple interconnected and installed automation projects, requiring a blend of technical expertise, strategic leadership, and service acumen to implement, support, and optimize automated systems across a customer portfolio. Key responsibilities include collaborating with stakeholders to identify automation upgrade opportunities, developing and managing project roadmaps, leading cross-functional teams, and ensuring solutions align with business goals and standards. Required qualifications typically include experience in project management, a strong technical background in automation, excellent communication and leadership skills, and a strategic mindset focused on process improvement and risk management.

Key Responsibilities

• Strategic Planning: Manage a portfolio of automation projects aligned with strategic business goals and customer deployments
  
  

Job Title

Aftermarket Program Manager

Reports To

VP of Aftermarket

Classification

Exempt

Responsibilities of the Position

• Lifecycle Management: Support customer needs including point of contact on all ongoing activities in the support realm, including T&M service, contract fulfillment, preventative maintenance deliverables and upgrade prioritization.
• Cross-Functional Collaboration: Work with various departments (IT, engineering, operations, etc.) to understand requirements, ensure alignment, and gather feedback.
• Stakeholder Management: Communicate project status, risks, and outcomes to stakeholders and senior leadership.
• Process Improvement: Analyze existing processes to identify areas for automation and OEE improvement and drive continuous improvement initiatives.
• Technical Oversight: Provide technical direction, develop best practices and standards, and ensure the reliability and scalability of implemented solutions.
• Team Leadership: Lead and mentor project managers and teams, providing guidance, resolving conflicts, and fostering a collaborative culture.
• Risk and Compliance: Manage risks across multiple projects and ensure solutions comply with industry standards and business requirements.
  
  

Note: This list of responsibilities is by no means inclusive; however, it is intended to be a guideline for activities.

Requirements of Position

• Experience: Significant experience in program or project management, specifically in automation and process improvement initiatives. Service, support, or aftermarket experience a plus
• Technical Skills:
• Strong technical background in automation systems and tools (e.g., RPA, scripts, etc.).
• Experience with project management methodologies (e.g., Agile, Waterfall).
• Proficiency in data analysis tools (e.g., SQL, Excel).
• Leadership and Soft Skills:
• Exceptional leadership, communication (written and verbal), and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Strategic thinking and the ability to manage competing priorities.
• Experience with change management and stakeholder engagement.
• Certifications: Project management certifications (like PMP) or specific automation/technical certifications can be a plus.
  
  

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Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals With Disabilities

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